Amazing - Was a little mix up with booking Viator hadn’t sent the booking through but once it was sorted had the most fantastic day what a place to visit didn’t realise it was soooo big

Interesting but long day. - Pompeii is definitely a place to visit but be prepared for a very long day if you plan on trying to see everything. Some ares are hard to walk. Download your audio guide. Our maps were useless from the tour company and audio sets did not work well.

Ticket office closed - Arrived at the ticket pick up location on time. It was closd and we were unable to join our tour. We purchased tickets ourselves which were cheaper. I am hoping for a refund.

Don’t bother. Just go and pay at the site. They also have audio guides available. The download guides were not very good - We paid for 2 tickets so the line ticket which was totally unnecessary because there was no line. We also paid for audio downloads and only one of the two were accessible. The audio guide we did get did have information on most of the Sites we visited.

Do not book, scammers - We booked a month in advance, when we turned up on the day the shop was closed and when we called up, there was no answer. Viator were not helpful as they did not help us find an alternative and said all we could do is lodge a complaint. Luckily we were able to get a full refund.

Terrible, don’t book this tour - We loved walking the ruins of Pompeii. The actual park was pretty incredible to see. We purchased skip the line, audio guide tour tickets for our family of four through this Trip Advisor tour. We were charged almost $200 total, which we paid in full when purchasing here in advance on Trip Advisor. When we arrived in Pompeii, we realized you don’t need skip the line tickets (there were no lines due to many easy, quick entries) and that our two children would have been free. We could’ve purchased the tickets right at Pompeii the day of, for a total of 38 euros for our family of four. The pick up location for this tour was not at the park entrance, it was in the city center. I had to walk 20 minutes to go pick them up and when I arrived at the address stated on the Trip Advisor booking confirmation, they sent me to not one- but TWO other locations to collect the tickets and audio guides. When I picked up the audio guides that were already paid for and included in the Trip Advisor tour I booked, the girl demanded I give her a credit card (for deposit) and an ID as collateral for the audio guides. This was not written on their tour description on Trip Advisor and they violated policy by requiring this at the time of pick up. She ordered me to sit down at the location and not leave to go on the tour that I already paid for in full via Trip Advisor, until I give her what she wanted. The rest of my family (including two young kids) was waiting in the heat, being prevented by her to begin the tour while she demanded to turn over CC and Passport to hold until returning the audio guides. Obviously, I refused to do that as it’s unsafe and against Trip Advisor policy. I left to go begin the tour I already paid for and she had someone hunt us down inside Pompeii and corner us to demand collateral while using the audio guides we already paid for. It was scary and disturbing. We returned the audio guides (I have written confirmation), and our tour was ruined by them. I highly suggest you don’t book this way and just purchase your tickets when you get to Pompeii. You will save money and have a safe and better experience than me and my family did. This was a complete scam by the tour company and felt dangerous. They don’t follow the rules of Trip Advisor.