Good - Although there is a place in Viator to tell the transportation company where to pick you up, that does not feed into the transfer companies voucher or information. It was easy to text and email with them but I think Viator should fix their feed. Driver was on time, polite and professional and I would use their service again.

On point! - Very prompt, friendly, professionals and have precise pickup instructions! I was very pleased with the service! Thank you Victor!

Prompt and professional - The driver was very nice and helpful. The company called to make sure I had arrived and picked us up on time.

Excellent transportation!... - Excellent transportation! Friendly, on time, and reliable. I would definitely recommend to anyone visiting the Miami area.

Great transfer option from cruise port to MIA hotels or MIA airport - Early and on time. Friendly. Good option if travelling with a big family with kids and many bags. Also a convenient if you need transportion to hotels that don't offer cruise port transfer.

Enjoyable Travel - The driver came on time and was very friendly. We enjoyed our ride to the port, and he made sure everyone got off the bus safe before he unloaded the luggage.

Amazing experience - Amazing and prompt service. They stayed in touch and waited for my party when we encountered issues at the end of our cruise.

Flexible, good communication - We had an 11 am port pickup scheduled. We ended up being off the ship at 8 am. They called at 730 to ask if we wanted earlier, and we requested 830. They arrived about 820 and had great communication. Thanks for the flexibility and delivering us safely!

No worries 😃 - Timely considering we disembarked much later than expected. Great experience. Will use service in future

Poor service not recommended - I booked the Miami airport shuttle hoping for punctuality and efficiency, but unfortunately I had a very negative experience. The driver arrived 50 minutes late, which created stress and uncertainty, especially considering that it was an airport transfer. In addition, the vehicle was overloaded with other customers’ bags, which made the trip uncomfortable and unprofessional. I understand that unforeseen events may arise, but in this case, there was no proper communication from the service or apology for the delay. For those planning to use this service, I suggest considering other options if punctuality and organization are a priority. I hope the company will take these criticisms into account to improve its service in the future.