No bumps in the road - Great service! Very professional and organized company. Our friendly representative was exactly where I was told she would be at the airport. She walked us over to our driver who very expeditiously got us to our hotel. Everything went smoothly!❤️

Don't Do It! Find Another Ride. - We booked private transportation from the airport in Puerto Vallarta upon arrival and then a return at the end of our stay. Communication prior to travel was great. We were told that there would be someone with a sign with our name when we exited the terminal. There was not. While there were several other companies all in the same location, all with names on signs, we found no one after walking all around outside the terminal. We finally had someone from another company try to call the local tour operator whose number was on the paperwork and there was no answer. I finally had to call Viator as it was very hot and we had been looking for 25-30 minutes. I was told to look for a man with a blur polo shirt with the company logo on it. FINALLY we found a man who had a sheet of paper on a clip board (but who did not have a polo shirt with a said logo) who appeared to get a random cab driver who took us to our resort. The name of the company on our paperwork was completely different from the name he gave us. I called the day before and the day of our pick up for departure. The person I spoke to tried to tell me that the mix up on arrival was due to the large terminal....Ummmm, it is NOT large and the area outside is actually very small. At least do better when you make up excuses for failure. They were only 10 minutes late picking us up to take us back to the airport at the end of our stay so I guess we should be happy about that?