Once the airport shuttle service is booked, a confirmation code will be sent, and the operator will reach out via the provided phone number to confirm the trip details. The destination address, such as a hotel in the old town, will also be verified.

The driver will get in touch to provide details about the airport pick-up location and time.

The driver will ensure you are dropped off at the registered destination.

• Private transportation

The distance from the airport to Hanoi city center is about 40km and takes about 40 minutes to travel. Our driver will contact you to ensure that you will be picked up as soon as you are ready. Booking a private car service to pick you up from the airport makes it easier for you to get to the hotel and have a more comfortable experience. We are always ready at the airport to serve you. Even if your flight lands in the middle of the night or early in the morning, we are always ready and there is no surcharge. Our professional drivers will contact you via the phone number you provided. We are always ready to serve you

For a full refund, cancel at least 24 hours before the scheduled departure time.