Efficient transfer - Our transfer was efficient and it got us to the airport on time. We would recommend this service without hesitation.

Nice Ride - Thanks Viator for picking my transportation to PTY airport. My driver was very punctual. Her vehicle was clean and she drove safe.

Transfer to PTY airport - The driver was prompt and made us feel safe, She had our name in the company banner. Safe driver and got us to the airport perfectly

Smooth service, great ride - Excellent service arrived early for our 6 am pick up. Clean newer model vehicle , driver was friendly and ready to help with our bags.

Paradise - The most memorable part was visiting the Panama canal and the sight seeing was very good and informative we learn a alot about the beautiful city

A little late, but all okay. - Tranquil transfer, even with a delay of 10min due to traffic that should have been anticipated by the driver. Edwin polite, quiet and very passive in his direction. We thought we'd be late. But it all went well.

The Driver Failed to Show Up - AGAIN ! - We booked a transfer with Carmel Car & Limousine through Viator the day before we were scheduled to fly out of Tocumen Airport in Panama. The car was to arrive at our hotel at 4:30 a.m. to transfer us to the airport, and details were confirmed before 5:00 pm the evening before. At 4:36 a.m. the driver had not yet arrived, and I was beginning to worry, so I phoned the tour operator number provided by Viator. Turns out I was speaking with someone in New York. He told me he would contact the driver and put me on hold. Several minutes later, I was informed that he was unable to contact the driver and would try to arrange for an alternate driver, if I would remain on hold. At 4:45, the rep finally resumed the call and advised me that another driver would arrive by 5:00 a.m. if that was acceptable. I agreed, providing that he showed up no later than five. By 4:59, Hubby and I were both getting panicky. He went back inside the hotel to ask the concierge to call a local taxi for us. Then, precisely at 5:00, a shuttle driver finally arrived. And he tore up the roads trying to make up for lost time, which is the only reason I'm rating this activity two stars, instead of one. This was the second time in four days that a shuttle company I booked (and prepaid) through Viator failed to show as agreed to provide transportation from a hotel to an airport. Fortunately I had allowed enough time for this type of calamity, so we did not miss our flights. I no longer trust Viator, and I don't recommend this shuttle copany.

Additional Charge for Prepaid Ride - I appreciated the excellent communication and flexibility of this service, especially in accommodating last-minute changes to my itinerary. However, I had an issue during my ride that I feel future travelers should be aware of. Upon arriving at the airport, the driver informed me that they had taken the toll road, paid a $5 fee, and expected me to reimburse them for it instead of providing a tip. This was surprising, as the ride was prepaid, and there was no prior mention of additional charges based on the driver's route choices. If tolls or extra fees aren’t included in the prepaid amount, this should be clearly communicated upfront or factored into the total price during booking. For an airport drop-off, such costs should already be accounted for. This left me feeling that the pricing lacked transparency, which was disappointing. I hope the company clarifies their policies moving forward to prevent confusion and ensure a better experience for future customers.

Scammed and Stranded at my hotel lobby - Do NOT book with this service. Not only did the driver not respond to the Company’s call but the customer service team is unprofessional and rude. “The driver isn’t picking up the phone. What do you want me to do” is an unacceptable response! This company will leave you hanging with no explanation or accountability. Just use your hotel’s transportation. Using anything else feels like a scam and you will be stranded.

Contacted them once we... - Contacted them once we landed telling them what time to get us and then 45min later that we were waiting for them outside. They didn’t respond we waited an hour looking for them trying to call and get ahold of them yet we heard nothing back