Private Shuttle: Cancun Airport to Playa del Carmen

Experience premium, stress-free airport shuttle service to Playa del Carmen. Save time and money with our reliable, private van transportation. Book now for a seamless journey.

Duration: 1 hour
Cancellation: 24 hours
Highlights

Your private transfer service starts with a pickup at your specified time from either Cancun airport or your Playa del Carmen hotel. The driver will meet you at the designated meeting point inside the arrival terminal or in your hotel lobby, assist with your luggage, and ensure you are comfortably settled in your private air-conditioned vehicle.
Once you…

What's Included
  • Private transportation
  • Pickup and drop-off from designated meeting points
  • In-vehicle air conditioning
  • All fees and/or taxes
  • Hotel/port pickup and drop-off
What's Not Included
  • Transfer to other areas has an extra cost
  • Food and drinks, unless specified
  • Transfer to hotels outside Playa del Carmen (It has an extra cost)
  • Baby seat subject to availability with additional cost
Additional Information

Your private transfer service starts with a pickup at your specified time from either Cancun airport or your Playa del Carmen hotel. The driver will meet you at the designated meeting point inside the arrival terminal or in your hotel lobby, assist with your luggage, and ensure you are comfortably settled in your private air-conditioned vehicle.
Once you…

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Customer Ratings
4.3
(55 Ratings)
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Monique
Jan 28, 2025
Amazing Driver - Eder was amazing! So friendly and accommodating! He is an example of what hospitality should be! We were so lucky to have him as a driver. He even had cold drinks for us for the 45 min drive from Cancun airport to Playa Del Carmen. I hope you are as lucky as us to have him as your driver. Thank you Eder!
Review provided by Tripadvisor
Stay821149
Jan 28, 2025
Start Relaxing - Great company, excellent communication. Text us while taxiing to Cancun terminal. Arranging transportation before you leave home makes life so much easier. We could look straight ahead and proceed thru gauntlet of transport and tour operators. We were met outside by company rep who walked us to load into really nice, clean, Air Conditioned van. Driver Julian was great, he located our condo despite Google being wrong.
Review provided by Tripadvisor
Sean
Jan 24, 2025
The absolute best! - Very communicative on WhatsApp (and accommodated our airport delays), friendly & helpful staff in person. 10+ stars!
Review provided by Tripadvisor
Raphael
Jan 20, 2025
Very good service.... - Very good service. Friendly driver and made it safe. Clean car and comfortable ride. Totally recommend their service.
Review provided by Viator
Casey_e
Jan 19, 2025
They helped us find... - They helped us find family that had arrived to the other side of the airport when my phone would not work
Review provided by Viator
Roam285751
Jan 23, 2025
We made it. - Although meeting up with your agent at the airport could have been better, once we hooked up with our driver the service provided was excellent. The driver did not speak any English but we were able to communicate our desire to stop after we left the airport to purchase water for our trip to Playa Del Carmen. It is also noteworthy that our driver had to stop twice covering the last mile to get directions to find the entrance to our hotel.
Review provided by Tripadvisor
Solotraveler11
Feb 7, 2025
Made me wait an hour at airport - Made me wait almost an hour at the airport. I paid for a private van! Then the driver insisted on dropping me off at the wrong hotel frantically taking all my bags out and refused to put the address of my hotel in his phone. I finally had to put the address in his phone myself and insist he drive me over to the correct hotel. Total time from arrival Cancun to Playa del Carmen took 2+ hours. Not what I was expecting from a private van service for $100.
Review provided by Tripadvisor
Semir_b
Jan 30, 2025
Unorganized and below expectations - The driver was excellent. We have no issues with him. The issues were with the way this service organized and managed. We had booked the service for january 29, but somehow the company thought it was on december 29. They reached out to us with instructions and pointers on how to navigate the airport. We had been contacted on december 29th and they asked us where we were. We explained to them (along with screenshots) that this was for january 29, and everything was confirmed thereafter. Honest mistake, no big deal. Then when arriving on january 29, the communication was minimal. It was a bit hard to find the contact, as they were wearing a different color on this day without us knowing (photo showed blue, they were wearing orange this day). Once we finally found the person, there was no car available. We had to wait and move to a different area with our luggage around the airport and there was a van, but it was for somebody else? We then had to wait again until a driver appeared with a sedan (most likely his personal vehicle) and after showing them that we had booked a van, she said there are no vans available at the moment, and we had to wait longer. Since we had already been waiting and moving in the heat with our luggage, we did not want to wait any longer and had to accept the sedan. The experience with the driver was fine. The driver drove great and got us to our destination safely and ahead of schedule. Other than feeling cramped in the small car, we had no issues with this portion of the experience.
Review provided by Viator
Lauradanielak2022
Jan 9, 2025
At night they leave you stranded and unanswered - We hired and prepaid the transfer for our relatives, they arrived with their flight at the agreed time and there was no one waiting for them. They have no representative at the airport and never answered the numbers provided. THEY WERE STRANDED AND UNANSWERED AT 1:30 AM!! After waiting more than half an hour they had to end up hiring another company for an exorbitant price to reach their destination. They are irresponsible!!!
Review provided by Tripadvisor
A4593vvnoelh
Jan 7, 2025
Paid in advance, no ride, no refund (yet) - We paid in advance, when we booked the service. They did not pick us up, and when we called they explained they had no drivers available and would refund our payment, leaving us essentially stranded. Two weeks later, and needless to say, no refund yet.
Review provided by Tripadvisor
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up to 8 guests
1 Adult
February 2025
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