Great driver - Driver was on time, and friendly....what more could you want. The vehicle was clean and comfortable.

Super simple! - Fantastically easy transfer from the cruise terminal to our hotel. Met us at the port with a sign. No complaints.

Very professional - They were right on time. And made sure to safely get us to our destination. He was very polite and helpful with info at the airport.

Smooth pick up and delivery - I was really nervous about making these reservations. But as it turned out the driver was in communication with me a couple of days before and he was out there waiting when we walked off the ship @6:45 am. Got to the airport in 2 hours with enough time to find our way around the very confusing Marco Polo airport and have time to relax before our flight.

Fantastic Service, Quality Transportation Service - Private transfer from Ravenna Port (Celebrity Constellation) to Courtyard Marriott Airport (Marco Polo/Venice) Excellent experience! Had a question upon arrival at the ship parking lot and the local dispatcher was very quick to resolve. Great driver and comfortable vehicle. Highly recommend this service!!

Great driver! - Great car. Safe trip to Venice and driver helped us set up a water taxi transfer to our hotel. Nice job! I do wish that Viator would have given us more details of what would be required to get to hotel in Venice. Since this was our first visit we were unaware of water taxi use and options.

Perfect ride - Showed up right on time and no issues getting to airport. Many thanks! Was able to communicate through WhatsApp very easily.

Cruise Private Transfer Venice, Italy!! - It was a smooth easy ride in a nice Mercedes van! On time and ready for us as we got off the ship! We highly recommend.

Travel to Venice - Driver could not speak English so that was a bit of a problem. He was constantly looking at his phone which we did not like. He got us to our hotel safely, though.

Very Poor Customer Service - My pickup was scheduled for 7 a.m. on 10/22/23. At 7:05 a.m., I called the emergency number on the confirmation and explained to the person that answered the phone that we were unable to locate our driver. I was told that the driver would be coming soon in a black van/SUV. At 7:08 a.m., 4 of the party of 6 watched the driver pull into the driveway and confirmed that he was the correct driver. One of my guests, had to assist the driver with stacking the bags because he seemed to be confused. At 7:13, the last 2 guests (myself and husband) arrived at the car, to find that the driver was guests were still loading. At 7:15 p.m., the number that I had called for the emergency called the driver and asked to speak with me. At this time, the driver was loading the last bag onto the car. When I answered, the person on the other line, threatened to have the driver leave, if we hadn't packed up and immediately and left. I told him that the driver was late, and he again threatened to have the driver unpack our things and leave. To make matters worse, the driver was falling asleep on the way to the airport. We had to get his attention several times to stay awake. This was a very unprofessional company and I will NEVER use or recommend their services.