Fun time going with flow - The walk from the port to our pickup spot was long and hot and a little confusing but we finally made it after lots of offered help from other street vendors. There was a little confusion on the meeting time as well, but it all worked out fine. Unfortunately due to the amount of rain the region received our group was unable to get to the waterfalls and ziplines due to the national park being closed but the Exceptcust crew made up for it. I wish I could remember our main tour guide's name, beautiful young lady with Rosario as our driver and Monkey as our photographer. Super crew that we had a great time with! They showed us the local area allowing us to sample authentic DR food and rum and a look into the culture of DR. The beach was beautiful. Next time we are in the DR, we will absolutely reach out to the crew at Exceptcust!

Great unexpected trip!!! - The waterfalls were closed due to high amounts of rain in the area, but the crew still took us around and made sure we had a great time! We did the city tour and they brought us to the beach before bringing us back to the port. We were able to experience the local culture and cuisine while feeling safe. I could not give these guys a better review!

Best Zipline excursion on the island - Our tour guide Cloudio A.K.A Sexy Paparazzi was the best, very fun and entertaining. Andriw was our waterfall and zip line guide, also a blast to be around. The lunch at the end was delicious. This excursion was the highlight of our cruise. Got to experience the culture by grinding our own coffee and listening to some locals.

Wonderful Excursion in the Jungle - Embarked on a breathtaking waterfall day trip with ziplining—truly a 5-star adventure! The picturesque location left me in awe, with cascading waterfalls and lush greenery at every turn. Jose Miguel, our driver, not only made the journey enjoyable with his friendly nature but also went the extra mile, sharing fascinating insights about the Dominican Republic. The ziplining experience was nothing short of exhilarating. Claudio, the photographer, not only captured every thrilling moment but also made the entire experience warm and memorable with his friendly and approachable demeanor. An unforgettable day in a stunning setting with an outstanding team—this excursion is an absolute must!

Great Time. Cruisers should read this! - Book this experience outside of the cruise line if you are on a cruise! That is what we did and we were able to do exhilarating jumps from platforms into the waterfall areas while people from the cruise were only allowed to climb down ladders. Great time!

A little confused about... - A little confused about the start time. Showed up an 1 1/2 hours early. One of the other vendors called them and they got me another couple that had also miss read the start time.

Sexy alcoholic VIP family! - Our group had the best time! Zip lining was amazing and very professional. They even kept us entertained by playing baseball while we waited for safety equipment. After zipping through the jungle the waterfalls were refreshing. There is a platform you can jump from or slide down the waterfall. I recommend wearing Jean shorts. The slides are smooth rocks. Enjoy!!

Tough hike up; fun coming down! - We actually went in February but it wouldn’t let me choose that… anyway there’s a short bus ride and then when they warn you it’s a hike up…it’s a hike up. I had to stop 2-3 times to catch my breath so it’s not for older or unfit people. BUT doing the waterfalls on way back down is AMAZING!! Super cold water but sooo much fun! Unfortunately they lost my pictures. Next time (probably won’t be next time due to my age) but take a camera in waterproof case. Then the zip lining we did in the rain but I loved it. More climbing which was tough but a good time. Food was limited. We were pretty hungry by end so more food would have been nice

Take Exceptcust Tours with driver Rosario for an EXCEPTIONAL tour - This review is of Exceptcust Tours rather than the 7 waterfalls and 5 zip lines. Because of a drought right now, only two pools and waterfalls were active. But nevertheless it was worth it. The zip line was extra, so we didn't go on the zipline. This review is of Exceptcust Tours which was outstanding. Rosario, our driver, was waiting for us outside the terminal gate with his custom van with a great "U-shaped" seating, free WiFi, stereo music and a cooler full of just about every canned-bottled drink you can think of. Unlimited amount of drinks INCLUDED in the price. Made us feel like we were in a luxury limo. Rosario was our driver/guide and he told us a lot about the country as we drove to the park where the waterfalls and zip line were located. Rosario found us a parking place even closer than the Carnival excursion buses, so we just walked around the corner and were given our life vests and helmets. Then we started out on our hike to the top of the waterfalls on well groomed trails and amazingly scenic "wilderness." As you should conclude, to walk to the "top" of the waterfalls, the hike was rather arduous and all uphill. I am over 70 and I had no problem walking to the top, but the guides were very courteous and advised anyone who wanted to stop for a breather anywhere on the trail. Once we arrived at the top, the adventure started with "gorge"ous views of a solid rock gorge, carved over the eons by a stream which ran through it. First stop, was a platform where I jumped from 12 feet high over a pool into the deep water. The second stop was a platform 17 feet high. Both jumps thrilling and perfectly safe. Alternatives were provided to jumping with natural "water slides" where the stream escaped from the pools downstream. Each pool had an alternative to walk down a ladder to continue the journey through the gorge. Even if you did not want to jump or slide, the swim/walk through the gorge was just breathtaking and worth the excursion in itself. After the hike back to the trailhead, we were all grateful for Rosario's unlimited drinks in the van. We then were treated (included in the price of the tour) with a lunch of local dishes which was all you could eat. Rosario then returned us to our meeting place outside the terminal where we said our farewells. I highly recommend Exceptcust for this excursion. Another reason for signing up with Exceptcust (rather than the Carnival excursion) is Exceptcust is more economical, provides more extras AND perhaps biggest reason, is IF you buy the excursion through Carnival, BECAUSE of liability, you will not be allowed to have the two thrills I experienced in the high jumps into the water, because everyone on the Carnival excursion were not allowed to jump because of Carnival's policy on limiting its legal liability. REPEAT, YOU WILL NOT BE ALLOWED TO JUMP. In my opinion, you are doing yourself a favor if you sign on with Rosario at Exceptcust Tours. After our wonderful experience, we are talking with other family members about going on another cruise and we will definitely sign up with Exceptcust and (hopefully) Rosario (if available, because I'm sure he is in high demand) on our next Exceptcust tour.

Amazing in every way! - From my first interaction, this company was a class-act. My boyfriend and I were in Puerto Plata for 5 days for his birthday, and it was important to me to have continuity with the same company for all of our needs for the trip. Reading the reviews I was confident D.S.R.R was the way to go. Jennifer was so communicative and answered all of my questions, even when I was being picky or difficult because I wanted things a certain way - she worked hard to make it happen. We used them almost every day of the trip from airport pickup, to the waterfall / zipline excursion, monkeyland, and city tour, plus our ride back to the airport, all was top notch. Amazing communication via email, text, phone with Jennifer whevever, however you needed it to feel comfortable. If we wanted to modify something in the city tour - we were assured, this was OUR private tour and we could skip or add as we pleased. We learned so much about the history, culture, and people of Puerto Plata thanks to Rosario, Faustino, and kudos to our drivers - traffic is insane there! From unlimited drinks, cold air, wifi, on-time pickups, picture taking for us, easy communication and instructions, there is nothing they could have improved on. I will absolutely use D.S.R.R, Rosario and his amazing team on my next DR trip - you can tell he is passionate about being the absolute best and most reliable in town.