City tour and ATV fun in Amber Cove/Puerto Plata - We booked an excursion with Rigo for a day at the Amber Cove port, while we were on a Carnival cruise. Rigo was very communicative up until the day we arrived in Port. Rigo picked us up in a private van, which was very nice and quite comfortable. We had an amazing day! We started at the rum factory (fun times with lots of tastings to get the day started right), and then did a city tour through the Puerto Plata neighborhoods, and enjoyed the scenery. The next stop was the cigar factory, a jewelry store, pink street, umbrella street, a chocolate factory, a souvenir store, and then we stopped for lunch, which was tasty. We rounded out our day with a ride on ATVs. It was a full day!! Rigo was friendly, considerate, knowledgeable and you can tell he is well/liked in the community. Rigo is family now. Believe me, the next time I touch down in the DR, I will be contacting Rigo. The tour was informative, enjoyable and a great day for myself and my family. Rigo got us back to the port with plenty of time to spare. The amount of activities we were able to do that day, was worth the money. And, to top it off, Rigo takes great photos! We were on Umbrella street and Rigo made this cute video of us. Another tourist asked him if he could do a video of her. I was like “ma’am get your own private tour guide. Rigo is taken!” She was probably on one of those tour buses being herded around with 50 other people. Too bad for her. 😂 Don’t hesitate….book Rigo and Pop Dominican Tours today!!!

So Much Fun in a Tight Port Time - Rigo actually customized excursions for our entire cruise family (20+). My group did a Damajagua waterfalls and jungle ATV tour and it was an incredible experience. We arrived on Carnival Celebration in Amber Cove. They picked us up right outside the port (pink tall building) in the morning. We had a short port time but even with the short time frame, we did both the waterfalls and the ATVs and we had time for a very quick bite to eat at a local seafood spot. During the waterfalls, there was a good 30 minute hike and made our way down via waterfalls slides and jumps! There were a few ladders for those who are afraid. Afterward, we jumped in the taxi which zipped us off to the ATVs which are much closer to the ship port. We did about an hour AtV tour through the jungle, which also brought us to a spot to buy souvenirs and taste local chocolate and DRs famous Mamajuana. Lastly, we stopped at the local restaurant to eat right before boarding the ship. Making it back right in time for a 3:30 pm port call. Thank you Rico and family!!!

Fun - Guys were fun nice scenery would go back. Short trip due to time. Close to amber cove who every is on a cruise.

Awesome Time - I must admit we were a bit skeptical at first as this was our first time booking an excursion out of the country. Rigo assured us everything was good to go. The service was amazing. Once we arrived at Amber Cove, we met with our driver Jesus who spoke English and Spanish. Very professional and patient staff answered all our questions and concerns. We did a safety demonstration and practice ride. The guide was very friendly and knowledgeable of the trails and area. The trails were so fun and challenging for beginners like my children and me. The terrain changed from flat and smooth to soft sand to hilly. But ii never felt overwhelmed. We stopped at a local market, a beach and took pictures. It was a great way to start off our family vacation.

Excellent Service - Service with Rigo was the absolute best. They took their time and made sure we got the best tour. I highly recommend this company 😎

Book Rigo with confidence - We chose to use Rigo based on good reviews on Facebook. We were on a carnival cruise in May and stopped at Amber Cove. I reached out to him on Facebook messenger. He answered right away and kept in contact right up until the day of our cruise. He picked us up from the cruise port in a very nice clean vehicle. Took us around town asked us what we would like to do and see it was like having our own personal taxi for the day. It was wonderful. the highlight of the day was the ATV ride in and eating lunch at a locals place on the beach. Rigo ordered our food for us and everything was delicious. We felt safe at all times. I highly recommend that you reach out to him to book your excursions.

AMAZING - If your looking for the BEST of the BEST!!! Rigo Taxi is the man you need to book with! From the excursion, knowledge, experience, friendliness, and just simply the most amazing guy to get to know. Rigo is so accommodating anything and everything you want to see or do he takes such good care of his clients. I will definitely book with him again on our next stop to the D.R. 😁

Awesome Experience in the DR!!! - My family and I really enjoyed the atv excursion!!! We rode several miles through the countryside and on the beaches of the DR. It was very senic and beautiful!!! We also did a private tour of the city, which was awesome. Rigo did a wonderful job showing us things you wouldn't normally see on other tours. It was a great experience!!!

A tumble in the jungle - You will need water socks and a bandanna. We had to buy both of these for $36. The ride was ok. After 1 hour we stopped at a gift shop in the middle of no where. It was an obvious way to add to the cost of this. I am at fault for the next part as I flipped my vehicle. Looks like a couple of cracked ribs in the process. The guys leading were very helpful. There was no incident report filed. I am following up with my dr tomorrow

Horrible Booking Experience - When I booked my excursion, I clearly indicated my pickup location as the Taino Bay cruise port. Less than 24 hrs before my excursion, I received an email confirmation with the pickup location listed as Amber Cove and the excursion time from 9am-12pm and my cruise wasn’t even scheduled to arrive until 10am! I immediately contacted the tour operator via chat to inform them that my pickup time and location was incorrect. I waited about 4 hrs and I never received a response so I then reached out to Viator customer service 3 times (which was absolutely horrible by the way) and Viator still never resolved my issue! The first representative Elisa told me that since the excursion began less than 24 hrs before the excursion time, if I made any changes or cancel, I would not receive a refund! I wasn’t asking to cancel and that’s not my fault that the wrong cruise port and time was listed so why should I be penalized for a mistake that the tour operator made? She obviously didn’t comprehend what I was saying so after explaining myself to her all over again she finally offered to contact the tour operator on my behalf, but instead she left me waiting on the chat for over 30 minutes before I got transferred to another representative (no name was given) which I had to explain my situation all over again and all he/she did was offer an apology! The third time I contacted Viator customer service, nobody ever responded so I had to really search to find a contact number for the tour company. I ultimately did get in touch with Rigo which he was super nice and made sure I was picked up from the correct port. The excursion itself was ok but this entire ordeal leading up to my pickup put a bad taste in my mouth and I didn’t even want to do the tour at that point. A word of advice to the tour company - you ask during the booking process for a pickup location so pay better attention to the guest pickup location request. If it’s not feasible to pick up at the requested location, then don’t wait until the last minute to send out a confirmation to give the guest time to make changes. I definitely will never use Viator ever again to book my excursions.