Great fun! - Hugo is a great tour guide— professional, personable, fun and witty. We had tons of fun on this excursion and would highly recommend it! I also enjoyed the stops along the way for photos and food. The path/roads can get bumpy so be prepared for that. You may hit a muddy area or two as well. Fun, fun, fun!

Outstanding - Alex and Ryan were our guides and were fantastic. The stop at the top for lunch and tequila mescal tasting was really wonderful.

Hugo was a great guide.... - Hugo was a great guide. We had a great time. The pools were a great stop since it was a really hot day.

Great E-bike city/ mountain guided tour - I loved the mountain bike tour. Hugo was an excellent guide. He explained how the bike works and what not do. During the tour he kept a close eye and alerted upcoming watch outs etc. The tour is quite varied in terrain, starting through downtown before heading up the mountain. You must be prepared for high speed, some bumps, some twists and turns and sharing the road occasionally. All in all exciting and well worth it if you are careful and cautious. There are some dangers but that’s what we seek. Hugo knows people on the route and we stopped for a delicious taco lunch and a swim in a very refreshing natural fresh water pool. Much better than the global burned hot ocean. The bike has a saddle bag, bring a towel and take a dip. Also sunscreen. Hugo provided bottled water.

Pv bike - Guide was great mountain bike ride is more difficult than you think would stick to the taco tour option

Mountain biking fun. - We had an amazing experience. Very knowledgeable and friendly tour guide. It was our first time on an electric bike and it went pretty smoothly. We did have a rain storm coming down the mountain but that just added to the excitement. We got to stop and take lots of pictures, ate a great meal at the top and even swam in a pool. Very refreshing. I would highly recommend this adventure you won’t regret it.

Fun and Challenging - This was a fun and challenging way to see the downtown and foothill area. Beware that you will be riding on cobblestone streets most of the way. It's a rough ride and not for the feeble or Timid bike rider. Had a great guide Piter who made sure we were safe.

Nice ride but not easy - Our guides were very nice. We ended up with no one else on our tour so he tailored the ride to our needs. The cobblestone roads were very rough and jolted us pretty hard so we changed course and went and did some shopping in the market instead of continuing up the mountain. It was harder than i thought it would be but the tour and guides was everything as promised.

Customer service was great! Bikes were absolute junk! - Let me first say that the all the people that we spoke to or delt with were super; all were helpful and friendly. This is the only reason they are getting 2/5 instead of 1/5! The bikes that they had look to be 5+ years old and not well maintained. They are fat tire bikes with a front hub motor (uncommon). With a front hub motor the front wheel will slip on loose gravel going up hills as all the weight is in the rear. Also, with the front hub drive, there was no E-assist, only a throttle. It appeared as though they picked the best bikes that they had available for us to ride, my wife's bike from the start wouldn't shift to any higher gear than 3rd and mine had a very loose front end that I pointed out before we left. It seemed like everything on the bikes were a little "loose". My bikes brakes (cable disc brakes) somewhat worked when we left the business, however, during the trip they became less effective with each use until finally on the way back, I had to stop and tell the guide that I wasn't going to ride this bike back as it was too dangerous. I was squeezing both brakes so hard and so long going down the steep hills that my hands hurt. By doing this, it just had me going slow enough to not loose control. There was no way I was going to actually stop the bike if I really needed to. My wife's bike's brakes worked better, but not like they should have. I actually work at a bike shop and had any of their bikes come in for a tune up or repair, our technicians would have told them that they weren't worth repairing. Honestly, there wouldn't have been any components on their bikes worth saving. When I say that the bikes were junk, that's really not describing how bad they were. In spite of the crappy bikes, we had a nice time on our outing, however, it could have been a great day had we even had decent bikes. I cannot recommend this trip until they replace their ageing equipment.

Bad experience. Not a 4 hour ride. - I was the only person booked on my mountain bike adventure. When I arrived I was told by Hugo that an associate was coming in to take me on my 4 hour ride. The associate, Peter, spoke almost no English. What he was able to clearly communicate with me was that he had been called in on his day off and he was not too happy about it. Beyond that, our communication was limited and unclear. After a nice ride along the Malecón and through some narrow streets in town, we started heading up into the mountains. After passing through a couple of small villages we were on a dirt road winding up into the mountains. After about an hour (at 10:30 a.m.) I was asked if I wanted to stop at a restaurant. No, I said, I want to ride. So onward we continued up the dirt road. At one point I asked if I should be concerned about how low the charge on my battery was getting, but I’m not sure Peter understood my question and I definitely did not understand his answer. A little further up the road he stopped and said the road was closed ahead and we needed to turn around. So back down hill we went, all the way back to the starting location. After 2 hours exactly our “4 hour” experience was over. The bike was a bit rickety and the overall experience was kind of miserable. No single track trails, no real mountain biking experience. Just a ride on a bumpy dirt road with a few scary dogs chasing and growling as we went by as quickly as possible. I would not recommend this.