Fun dip by the water fall - I recently had an exhilarating RZR excursion that included a refreshing waterfall dip, and I would also like to thank Rogelio for helping us choose our excursions. His expertise ensured a seamless arrangements and ensuring a memorable adventure. Highly recommend for thrill-seekers and nature lovers alike!!

Amazing experience - This tour had beautiful views, worth every penny!! Rogelio was great and found us the best activity.

First time to Mexico and not the last! - Wow, what an amazing experience for our first time in Mexico! Esteban helped get us settled in the resort and then took the time to explain all the various excursions and experiences. We settled on the side-by-side tour in the mountains/jungle and a tequila tasting. That, by far, was our favorite experience among so many wonderful memories. The support staff at the resort is incredible, we wanted for nothing! Esteban helped ease our concerns about venturing out and exploring this amazing city! The shops, the restaurants, the bars and the beaches were so fun and unique and everyone made us feel welcome. By the end of the trip, we were sad to go and are planning our next trip back! Fiesta Americana was a great resort that I highly recommend to friends and family. They were under construction at times but somehow managed to reduce any discomfort or inconvenience. The food and the drinks were first class, we wanted for nothing! And the families, so many children and families. It made for a really fun and relaxed environment. The only downside was the resort next to us, it seemed like a 24 hour rave was going on. If you come here for peace and quiet, I might recommend you reconsider as this place was bustling with activities and noise, but for us, it made it a really fun adventure. Thank you Costco and mostly Esteban for making this our most memorable vacation!

Do something else - I will preface stating I am a travel agent that was traveling with my clients and this is the worst experience I had. I will not recommend this to any of my future clients. To start off, their pickup location was not mentioned correctly. We were roaming around asking people as they told us to be near a gas station and the person there who seemed not to like these people asked us to go elsewhere. Fortunately I had international roaming and could call them and get them to come get us. Else there is no way we would have found them as they were 5 mins away in another alley. I booked this on Shore Excursions and the photos are no where close to where they will take you. The 4x4 ride was good but everything else was crap. They gave 5 mins at waterfalls. The guide did not know English. There was absolutely no instructions on what we will do and when. They drove us through some small water streams on the way back but didn’t stop anywhere. Then when we got back and wanted to leave, they told us we won’t get transportation for another 90 mins and we can eat at their restaurant. If we had 90 minutes why not let us spend more time at the waterfalls? The food at the restaurant was horribly expensive, 18$ for a plate of nachos! We had to just kill time and be transported back. We did not have any time left to do anything as we weren’t informed that the location is an hour drive from cruise terminal. So we lost the entire day commuting and waiting at their restaurant for a 20 min buggy ride. So not worth it.