Sep 19, 2023
Very nice tour with excellent service - I went with my brother to take the tour and see penguins, at first I was hesitant to buy from the company due to some not very good comments on this service, but I decided to trust and everything turned out well, very good service, I would do it again, greetings with the guide María Teresa.
Review provided by Tripadvisor
Feb 8, 2023
Flexible tour operator who delivered as promised - This was a cruise shore excursion. This tour company was able to secure a boat when my first booked tour operator could not get one and cancelled on us. This tour operator was also able to move times around when we preferred a morning ferry to an afternoon Isla Magdelena ferry. The transfer driver gave our group a nice city drive on the way back to the cruise port as time allowed.
Review provided by Tripadvisor
Feb 3, 2023
Magdlena Island Penguin Colony Excursion - Our Half Day sailing to Magdlena Island Penguin Colony at Puenta Arenas was totally enjoyable. The excursion was relaxed, the guide knowledgeable, and the penguins were were adorable and plentiful.
Review provided by Tripadvisor
Jan 28, 2023
Isle Magdelana Penguin Tour - Long bus ride and boat ride but the number and proximity of penguins made it well worthwhile. Highly recommend this tour.
Review provided by Viator
Jan 21, 2023
Magical experience - serious company they care about delivering the best.
it was exciting to see the penguins.
We hope to return in the future.
Review provided by Tripadvisor
Mar 7, 2023
Very disappointed - We booked this tour months in advance, only to have it canceled 3 days beforehand (but not because of weather). We spoke with other tour companies on our originally scheduled tour date, who said that a cruise ship was in town and we likely got bumped. I give 2 stars instead of 1 because they offered alternative dates and a full refund, but we did not have the flexibility to change with such late notice.
Review provided by Tripadvisor
Mar 9, 2023
No communication poor communication. - Their communication was very poor about directions as to all information to meet and time. They canceled via email at the last minute via email. No one showed up to communicate at security area. This is a very poor excursion company.
Review provided by Tripadvisor
Feb 9, 2023
Completely Unreliable - They cannot be trusted. Booked and paid 100% for this months in advance. I accepted the fact that it was "non-cancelable." I also accepted the fact that it was approximately 50% more expensive than other similar tours. Approximately 1 week before the tour they said they had to cancel due to "force majeure." I asked them a number of times what the "force majeure" condition was. They refused to answer, and just kept repeating "force majeure." They offered the tour the next day, but we were only in Punta Arenas for that one day. Their late cancellation meant there were no remaining options. I couldn't cancel, but they did even though they had been paid in full. That's just wrong. That's not called "force majeure." That's called a breach of contract. I discovered that a large cruise ship was in the port that day. I am highly suspicious they sold our seats to the cruise ships. If that's not what happened, they could have explained the alleged "force majeure" The weather that day was beautiful. They did finally give me my money back, but they made it completely impossible for our group to go on a tour. We deserve some sort of explanation, but I think we know what happened. I am completely disgusted with them.
Review provided by Tripadvisor
Feb 9, 2023
No notification of time change - I was sent numerous emails from tour company Anclatourchile. When I hit "view conversation in Booking Details", each email listed the original time of !:00 for departure. When I arrived at the dock, I was told that tour had left earlier. I called the company and they said they had sent multiple notices of time change. None of my emails mentioned any time change. I have tried to find a way to contact Tripadvisor concerning this matter. There appears to be no way to contact them with a complaint or refund request. If anyone knows how to do this, I would appreciate the information.
[email protected].
I will not likely use Tripadvisor in the future if this is not resolved.
Review provided by Tripadvisor
Jan 21, 2023
Complete and Utter Waste of Time - We were scheduled to travel to Magdalena Island at 1:00 PM. First, the communication about the meeting place was TERRIBLE. I talked to several people who were scheduled for this tour, and not one of us were absolutely sure where we should meet. We finally met our bus driver, and he took us on a 45 - 60 minute drive outside of Punta Arenas to could what best be described as a very flimsy dock. Once we arrived, we sat on the bus for another 45 - 60 minutes. Repeated questions to the driver were not answered to anyone's satisfaction. Near 3:00 PM, we saw the boat returning from the island. Before the boat could dock, the driver told us that it was too windy and the seas were too rough for us to make the trip to the island. So we enjoyed another 45 - 60 minute bus ride back to Punta Arenas, with nothing to show for it except close to three hours of wasted time. After we returned to the Sapphire Princess, I spoke to a friend that was scheduled to go on this excursion early in the morning. He told me that his trip had been cancelled.
I am upset that we could not go on our excursion, but no one can control the wind and the weather. However, if an earlier excursion had been cancelled, it seems to me that the logical choice of action would have been to inform us prior to us getting on the bus and wasting almost three hours of our life.
I would recommend that you avoid this excursion, unless you enjoy wasting your time!
Review provided by Tripadvisor
