Our Driver was the... - Our Driver was the best.... He was on time, He made sure we were well taken care of. He checked in us through our stay in Punta Cana

Don't recommend - Pick up at the airport went OK, the driver sent a message they were waiting for me however I couldn't locate them. He didn't speak English so I had someone at the airport translate for us. Pick up from the resort to the airport - HORRIBLE. I sent a message at 11am letting them know I was already hanging out in the lobby for my noon pick up. Just before noon I went outside and waited with the bell boys. I'm waiting and waiting all the while it's pouring down rain, I get a panic attack as it's 12:25 and there's nothing, my plane departs at 2:25. They never showed up and didn't respond to my messages until almost 4:00. I had to pay for a taxi to get to my flight. They informed me they would refund my purchase as they made the error, I've reached out to then 2x since being home for a week and heard no response or seen a refund.