Great crew made it a super fun day! - Efficient hotel pick up and drop off, great crew and magnificent island! It was a really fun day. Snorkeling is a must!

Pura Vida! - Everything from pick-up to drop-off was exceptional! Felt like royalty for a day! The drive, the boat ride, the beach, the activities, the food, and everything was great. The water was a little cloudy for snorkeling but that's not their fault. I would 100% do this again!

Day we'll spent - My group had an amazing time on the tour. A full day of fun! It was well worth every penny. Sufficient food, drink and snacks were provided throughout the day and the tour was extremely on time in order to ensure we got the full days worth of enjoyment. The DJ for the day was fire! And the snorkeling guides were very friendly and experienced as they knew the good spots to take us. The most admirable part of this trip were the tour guides who all worked so well together, they were versatile and very accommodating. Our guide Jordan did an amazing job to ensure we were safe and had a lots of fun!

An Odyssey of Perfection: Bay Island Cruises Delivers Unmatched Excellence! - Oh, where do I even begin? If there were an option to give Bay Island Cruises a ten-star rating, I wouldn't hesitate for a second! My recent experience with them was not just fantastic, it was transcendental! A once-in-a-lifetime experience that redefined what cruising should be all about! From the very first moment, I was struck by their impeccable professionalism. The pick-up? Bang on time, without a second's delay! They knew exactly what they were doing and were organized to the tee. Every plan was executed with such precision that it left me in complete awe. Their guides were not only fluent in English and Spanish but were articulate, engaging, and filled with a wealth of information. They explained every little detail with such enthusiasm that it felt like we were being guided by encyclopedias who had come to life! The time at the beach? Oh, it was magical! Not too rushed, not too sluggish, just the perfect amount to soak in the sun, the sand, and the sublime beauty of nature. Everything was planned to perfection, ensuring that we never felt rushed or wanted for more. The part that won my heart was that everything promised was delivered. Yes, EVERYTHING! Not one thing was exaggerated or misrepresented. In a world where companies often embellish their offerings, Bay Island Cruises stood tall, epitomizing integrity and excellence. The cruise itself was a blend of luxury, adventure, and pure bliss. The staff's attention to detail, coupled with their genuine care for our experience, created an ambiance that was both exclusive and inviting. I've been on tours before, but this wasn't just a tour; it was an odyssey, a journey that touched my soul and filled my heart with joy. Bay Island Cruises is not just a company; they are artists, crafting experiences that you'll cherish for a lifetime. If you're reading this and contemplating a cruise, STOP THINKING! Book with Bay Island Cruises! You will not feel cheated, you will feel blessed to have discovered the pinnacle of cruise excellence. This is not merely a recommendation; it's an insistence! GO WITH THEM! Bay Island Cruises, thank you for the memories, the laughter, the luxury, and for showing me the world through your eyes. I am forever indebted to you for this phenomenal experience. My next vacation? It's already planned with Bay Island Cruises. See you soon!

Unforgettable - The best tour I ever have! Everything was coordinate to the details! The crew was excellent and the tour guide Jordan was in control of everything and his team was ready to take care of us! Carlos was always giving his attention to us!

Loooong day from San Jose - Staff was amazing, very friendly, always checking on guests, proving food, drinks and fun. I will tell you from San Jose this is a 15-16 hour day, I felt pretty defeated after. I would recommend this trip if you're closer to the coast. I was picked up at 530am and dropped off around 930pm. Keep that in mind when you book.

Fun day - Great trip, long drive from Jaco, abt 1.5 then 2 hr boat see to the island. I went snorkeling for 5mins, rode the banana boat ride and great lunch, bring breakfast bc was only a ham and cheese and and piece of fruits. Bring towels. Unlimited rum punch and other drinks for a sale. Lunch on the island. I enjoyed it but the long rise to and from could be shorter.

Boat and island portion pretty good, but getting there and back ruined it - First, I have no idea why they say closed toe shoes are required— there’s no need for them, this is not enforced, and most people didn’t wear them. The time on the boat and Isla Tortuga was exactly as advertised. Pay extra for a beach chair with an umbrella; the others are crammed together (literally rows of touching chairs) in order to fit into the few shaded areas. Also, as a light drinker even I would say you need to use two drink tickets per drink because the ratio of soda/ice to alcohol results in a very weak drink. I also would not count on the breakfast they provide: the sandwich looked like it had some unexplained pink liquid in it so I didn’t eat it. Other than that it’s an apple and some off-brand Oreos. Just bring your own. On the plus side, the crew were exceptionally attentive and friendly. I cannot say enough positive things about them. The boat ride was lovely and my favorite part of the trip, but took 2+ hours each way rather than the 90 minutes advertised. Based on just the boat ride and beach, I would have given this experience 4 stars. However, the cons are what ultimately would make me only recommend this experience with caution if at all: Poor communication throughout, starting with the driver not arriving on time and an ability to connect with the main office in a timely manner, lack of clarity about when we should get on/off the bus to make connections (people near the front of the busy could hear the guide but she made no effort to ensure those of us further back could hear or knew what to do— I only figured out when to get off the bus based on knowing who I got on with; I got up when they did), I was under the impression when I booked that this would be a 13 hour experience but it was 15. There was no acknowledgement of this. They use connection drivers to pick up small groups and bring them to the main bus, which then takes everyone to the marina. I had an unprofessional driver and dangerous experience on these small connection legs of the trip: he was late, the car was not very clean, he blared his music, when it was only me and one other single woman left in the ride on the way home in the dark, he pulled over to talk to a friend he spotted for a minute, and I think the tour company should seriously consider not dropping off single women last (I was second to last and I was scared for her after seeing him stop to talk to his friend with no regard for us being way behind schedule or thinking about her and my position). For this reason I would not probably recommend it to women traveling alone, as I was. Also, the transition between the van and the bus is dangerous: they just both pull over on the side of a busy road and have you move from one to the other. At least on the way home in the dark, they pulled into a lighted hotel parking lot for this instead. These experiences, because they were about safety, clarity, and customer service, really detracted from the experience and on their own would make it a zero/one star experience. I almost bailed on my tour with another company the following day based on how much the negative parts of this one stressed me out, but I’m so glad I didn’t, as my experience with the other company was much better. Despite the lovely crew for the boat and island portion, I will not book with Bay Island in the future and can only recommend them if you aren’t a woman traveling alone and if you are okay with a very rough around the edges tour experience.

Edison Solis. Poor customer service - My friend and I booked a tour from San José to Isla tortuga. We paid for a pick up from San José and the operator Edison Solis refuses to pick us up from our hotel at 5am. Instead he wants us to go to a different hostel which is 3 minutes away because our hotel is OUT OF THE WAY?! We are paying over $200USD for this tour and they simply can’t pick us up? Poor start of the trip.

Tour lady left me and my... - Tour lady left me and my wife after I told her I will be back downstairs in 5 minutes. When the tour lady got to my hotel she never contacted me to tell me if she arrived.