What Customer Service Really Is - We were contacted the day of our tour and asked if moving the start time from 1:00 PM to 2:00 PM would be a problem. When we arrived for our 2:00 tour the boat operator/tour guide indicated that due to a lack of participants, the owner would give us the option of canceling or joining the 5:00 PM tour. When we indicated to the operator/tour guide that we had already agreed to start time change and were now concerned that the 5:00 PM tour might also be cancelled, he called the owner and convinced him to honor the 2:00 tour time which resulted in us getting a private tour. The operator/tour guide displayed what customer service really is by first listening to our concerns, advocating on our behalf to the owner and providing us with an exceptional private tour. For those business owners who read this review, take note that customer service is not just being polite or pretending to be concerned or empathetic with the customers situation, but taking the necessary steps to provide an equal or better service experience or product.

Highlight of Cinque Terre Trip - The guide was lovely. We were running late due to train schedules and they kindly waited for us! It was a great day and a highlight of my trip to Cinque Terre.

Highly recommend - This was a great way to see all of Cinque Terre! Our guide Enrico and our host Daiana were excellent.

Great trip!! - Great tour! It was super relaxed and easy, and ended up being just our family. A perfect way to see Cinque Terre and cool off!

Best thing to do in Cinque Terre! - Absolutely one of the best parts of my trip to Cinque Terre. Enrico was a fabulous guide, knowledgeable, interesting, friendly and made the adventure so fun! Best way to see the beauty of these magical towns and enjoy a lovely swim from an unforgettable view! Wonderful company, highly recommend going with them!

Great view of 5 towns of Cinqua Terre - Really enjoyed the 2.5 hour tour. Great wY yo see the 5 towns from the water and gain some local knowledge of the region and history of the towns. Enrico was our guide and was fabulous. Enrico was friendly , helpful and knowledgeable. Would recommend. Tour is exactly as described.

Beautiful morning seeing the Cinq de Terre - Our family had a great time on the boat with Enrico. He was very knowledgeable about the area and it was a beautiful way of seeing the CDT. Our swim in the bay was a highlight!

Relaxing cruise on the coast - Enrico was a great guide, explaining the histories of each of the five villages. We stopped to have a swim in a nice cove as well.

Fantastic tour! - A great opportunity to get away from the crowds, and see the beauty of all of Cinque Terre from the water. Highly recommend- the boat was a perfect size and the 2.5 hours was just right.

Very upset worse experience of our memorable trip - Standing around waiting for two hours and no email saying it was canceled. We assume canceled as we were in the spot waiting and no yellow coats. No toilet. No internet service. A cafe helped us use their wifi to check if we got email. Nothing. Great way to ruin our 50th wedding anniversary trip. 😭