Wonderful Ride! - Wonderful ride from the Airport to Jaco Beach. Driver was just great! Definitely better than a taxi or bus ride would have been!

Best transport from/to SJO and hotel/condo - Both of the drivers, Cosme and Roberto, were fantastic! They allowed us to stop at restaurant, supermarket, restrooms, souvenir shops, and a brief sightseeing at Crocodile Bridge. It was our first time in Costa Rica and they helped make the experience enjoyable from start to finish. Transport from/to SJO to/from hotel/condo.

Responsible, friendly, and flexible service - The GoJacoShuttle staff were extremely helpful and accommodating with my pickup at SJO airport as a solo female traveller. Because of terrible weather in Toronto, my flight was delayed about 7 hours. I didn't have a clear arrival time and at the end, I arrived at 5AM instead of 9:30PM as originally scheduled. While my flight was continuously delayed, I was in contact with GoJacoShuttle and they kindly reassured me there would be someone waiting for me with fast replies and 24/7 service. Once I got in the van upon arrival, the WIFI was a nice touch. I'll be using their service every time I come to the country and am recommending them to my friends and family!

Wonderful and Friendly Driver - We enjoyed our ride to Jaco Beach. Our driver was friendly and very accommodating. He stopped at a local fruit stand along the way and introduced us to fruits we had never tried before. I would definitely use this service again.

Great and Easy Experience - Finding the driver at the airport was a smooth and simple process! The vehicle was nice and air conditioned, and the driver was very accommodating (he even took us to a grocery store on our way to the Airbnb to pick up some essentials). Would recommend!

Manuel from Go Jaco Shuttle - Manuel picked us up from San Jose and stopped along the way to show us the crocs! He was knowledgeable about Costa Rica, things to do, and got us there safely!

This is NOT a private transfer - Don't let the misleading description trick you. This was NOT a private transfer when I signed up for it. I booked this since the experience is described as a private transfer, but it's shared shuttle that will leave without you if not there at the exact time, rather than waiting with a sign with your name like the other private transfer companies. Long story short is that I eventually ended up where I needed to go for some extra fees, and my driver was good. However, it was not as this experience describes. The operator is saying it's a mistake by Viator and that Viator signed me up for a shared shuttle when I booked this private experience.

The shuttle bus is only 1... - The shuttle bus is only 1 way even though the description includes a departure. You basically get dropped off and do your own thing. The place is beautiful and our driver was great, however charged us additional cost for everything else.

Ride to Jaco - They did not monitor my flight and adjust pickup. Had to wait almost 2 hours at airport. But when car came it was OK

Terrible - no show - Contacted company to advised we arrived and we were told the departure time was actually at 8 pm. 3 hours after the original booking. They promised to pick us up by 525 - no one showed up. I was also asked to fill in a customer service survey to be able to get my refund!?!?? Communication was good but experience was bad. Apparently this was viator s wrong doing because of time zone miscommunication?