Excellent experience in Pompei, very organized . Only problem we had is the tickets . As the tickets we got day before - Very good tour guide in Pompeii I would recommend to have tickets in hand as the WiFi donot work in Italy. Someone has to guide us to get a train and especially hand the tickets as WiFi didn’t work in Termini station .

Excellent Tour - This Pompeii tour by train from Rome was excellent. In Stazione is an incredibly helpful and professional company that puts their customer first. Getting to Pompeii was very smooth and guided by their staff. The Pompeii tour was excellent and we got a great sample of the site in 2 hours. There was just enough time afterwards to get a nice meal near the archeological site. My family and I had some difficulties making our way back to Rome but In Stazione staff got us all squared away. I highly recommend.

To be redone - All very organized in the excavations we were with a very good guide who took us to visit the excavations with passion and professionalism experience to redo

Beautiful experience - Leaving Rome early in the morning, everything was super organized. Arrived in Pompeii, the guide made us discover incredible corners and fascinating stories walking through the ruins was exciting. I recommend the tour, comfortable and well managed!

It is a well designed... - It is a well designed your with a guide then time afterwards to wander and explore. My only observation is that the transfer between train stations, the guide had our train tickets, and we were separated from them due to train capacity. As such, the ticket inspection nearly resulted is in being fined.

Great Tour, Helpful Staff - I booked this tour while we were visiting Rome and because my son is an archeology major. I looked at reviews for the various Pompeii tours, and decided to go with this one by train because of the reviews. I was not expecting all the transitions we made. We had a meet up point at the room train terminal where we were escorted to the train and coach we were assigned to. We took the train to Naples, where we were meant by another team member who escorted us to their office in that train terminal. We waited at least a half an hour before we were finally informed of the next train we were taking to Pompeii and were provided bags with some information and a map. Once we arrive to the train station in Pompeii, we were then to take a shuttle bus to the actual site. We were then handed off to the actual tour guide and proceeded to enter the city. The tour was good, and we were allowed time to walk around and explore on our own after the tour. We found our way back, but didn’t have a shuttle or train schedule, so Sara was extremely helpful in helping us sort everything out and get back to Rome. She was very helpful and guided us to a different train station and arranged for us to get revised train tickets back to Rome. They were very responsive and helpful. If I had to do it again, I would probably do a bus tour so we could also see the Amalfi Coast. This was our first time in Rome, so we weren’t familiar with the transportation or how to get around, so it may not have been the best option for us.

Pompeii is incredible! Double check your logistics - Pompeii was incredible. Tour logistics were super disorganized. Double check all of your plans! And then recheck. And be ready to contact the tour company onsite in Naples. Nothing was well communicated and it was very confusing. The staff were very nice about it but definitely logistics could be improved.

Beware - Pompeii is an amazing destination and our Pompeii guide was knowledgeable making those two hours an amazing experience. However, there is a lot more to consider with this trip since the entire experience is supposed to be 8 hours, but unfortunately on the day we took the trip it ended up being a 14 hour event. I was disappointed that we were kept uninformed until an hour prior to the trip regarding the travel arrangements. The tour company sent a WhatsApp message to me with meeting details at the Rome train station. Then each step was a mystery until we made it to Naples train station where we were given final instructions for our day. So we were led to the archaeological site by a guide from Naples to Pompeii where we met with our archaeological site guide. But once the guided tour is over in the middle of the Pompeii archaeological site, you are left to fend for yourself to get back to the Naples train station by yourself. You have to find your way to either take an un air conditioned local train or a bus from the site to the Pompeii train station - and once you arrive at either location you must pay for that leg of the trip. Then you must navigate the Pompeii train station and find the correct train to Naples. Then you have to switch tracks in Naples and find your way to the high speed train to the Rome station from Naples. It’s a bit complicated to navigate on your own - especially after paying so much money for the trip. Unfortunately in our case the train to Rome was delayed by several hours and there was quite a bit of chaos in the Naples train station. Finally after two hours of uncertainty the high speed train was given a track and it took off for Rome. However the train malfunctioned and the one hour high speed trip took several hours to make it back to the Rome train station. At times the train would travel high speed then end up gliding to a stop- with power, air conditioning, and wi-fi off. Then the train would start again and travel at a snails pace until finally returning to Rome 6 hours after the intended time. If we purchased the train tickets directly from Italo train company we could have been refunded our money for that leg of the trip, but instead Instazione probably put in a claim to benefit from our misfortune. Do yourself a favor and either book a trip to Pompeii with a single bus ride from Rome or take the time to purchase your own train tickets and ticket to the park. You will save a lot of money, time, and hassle, and have piece of mind knowing what you are expected to do instead of being told about your day at the last minute.

Bad Experience - Unfortunately, our train was cancelled. We were willing to be flexible and try other options before giving up and asking for a refund. After trying for nearly 2 hours, the only option given was to leave 3 hours later than our original time but would have to leave at the same scheduled time- leaving only 60-90 minutes to check in, do a self-guided tour (no longer guided) and get back on the train. Impossible! We even offered to rent a car if they could arrange a later tour and credit the travel portion of the trip. Nope. Only offered a 50 euro credit off over $800 of trip that didn’t happen!! While the original train delay is definitely not in their control, the cost is refundable to them. There is ZERO reason that they couldn’t make other options work with us or refund the cost of the trip.

Mistake or scam? Lousy experience with cost overruns and zero liability - Disappointing, stressful and expensive experience due to poor organization. We hired a tour to Pompeii with your agency hoping for a well-organized experience, but it ended up being quite the opposite. From the beginning there were signs of lack of seriousness: after making the payment and already being in our hotel, we were contacted to inform us of an “error” in the booking, requesting to return to the agency and pay an additional 92 euros. Despite the irregular situation, we agreed not to lose the ride. The worst came at the end of the tour. We were specifically instructed which bus to take back, making sure that if we did so we would arrive in time for our train to Rome. The bus arrived late and, as a result, despite running desperately with our babies in our arms, we missed our train. Seeking help with the agency’s staff in Naples, his response was to charge 150 euros more to get us another train, warning that it was “all they could do for us” and that “they were already going to close”. We were with the children, exhausted, with no options and practically forced to accept this new charge under pressure. Adding double collections and mismanagement, I can’t help feeling more than disappointed. I'll look to solve it at the Rome agency tomorrow.