Brilliant day out - Excellent customer service from start to finish. Bryan in the office was really helpful with our booking. We chose to leave from their office ( which gave us an extra half an hour for breakfast) on the day trip to the Sumidero Canyon and Chiapa de Corzo. The minibus driver, Miguel, was friendly, helpful and informative from the start. We drove to the departure point for the boats to the canyon. It's a two hour boat journey so it was pointed out that there was a loo ( 5 pesos) by the quay incase we needed it. We were all given life jackets and helped on board. The captain introduced himself, gave us a safety briefing and we set off. What an absolutely fantastic trip along the canyon. Within minutes we'd seen a couple of crocodiles basking in the sun on the shore, a female spider monkey and her babe jumping in the trees, Turkey Vultures, various heron species and cormorants. We got to spot faces in the rocks, learnt a little about the history of the place and shared the captain's enthusiasm for his canyon. When we reached the dam there was a little boat bar where we could by drinks and crisps. The boat then heads back to base at speed ( so be careful with those drinks) but not so fast that we didn't stop whenever we passed more crocodiles and monkeys. We then drove through the city of Tuxtla and up into the mountain to various miradors to see the canyon from above. Amazing views. Then onto Chiapas de Corzo, colorful and bright and cheerful. You can get some lunch here or mooch around the shops. Worth a little walk to the front of the church and then down to the waters edge. A very different laid back approach to shopping after San Cristobal, the stall/shop owners acknowledged my presence , told me to ask them if I needed any help and then let me browse. Back to the bus, back to San Cristobal , fabulous time, thoroughly recommend it.

What a Great tour - While I wasn't enthusiastic about a boat ride down the river, this turned out to be a really wonderful trip allowing for some outrageous views that only a river tour could deliver! Bring your sunscreen and a hat for sunshade! A tour that's worth every penny, Don't forget to tip your tour guide!

Nice tour but takes some time - We booked this tour at an agency at the main square of San Cristóbal. The tour consists of three parts: - boat tour through the canyon: very impressive. Lasts about two hours. Boat was fully packed. Unfortunately there was a lot of plastic waste floating in the canyon. My suggestion: double the entry to the canyon and use this money for regular cleaning. It really made me feel very sad to see all this garbage in this amazing landscape. - visit at Chiapas town: we didn’t really enjoy this part. Hardly any nice places to eat. I can imagine why this is part of the tour though. (support the local community) - visiting two viewpoints to see the canyon from up high. I enjoyed this part, but it took in total more than an hour to get there and get back again; not everyone in my group thought it worthwhile (I personally did). The agency told us the tour would take five hours, but it turned out to be almost eight hours! No problem for us, but keep this in mind if you are on a tight schedule. Unfortunately there were no English speaking guides available, so we missed a lot of information during the boat tour.

It is stunning - Well organised & good value Weather can change rapidly so prepare for blazing sun & heavy rain. We saw herons,Pelicans,2 Spider Monkeys & 1 swimming crocodile. Most of all & very disturbing we saw thousands of floating plastic bottles which tarnished the experience. If you have a bad back I would definitely give this a miss or sit at the back as it’s a very BUMPY ride at speed.

Choose a different tour company! - The canyon is spectacular, but don't use this tour company. We were a group of six, scheduled for December 1 pickup for an English-speaking tour - not at our hotel, but at one of the hotel choices we were given when booking. We were asked to be there at 8:45. At 9:00, we called the office and the agent said, "Today?" Not a good start. She said someone would be there in 10 minutes. At 9:20 we called again, then had a Spanish-speaker call. At 9:30 a van arrived with six Spanish-speakers already aboard. First the driver said that he could only take three of us, then two more. I walked back to our hotel and found the van there offering for me to join and sit in the front seat. OK. Now it is 10:00am. Meanwhile, I got an email from Viatour at 9am reminding me to bring my ticket to the tour TOMORROW. I checked and sure enough my ticket was for TODAY. When we arrived at the launch site, there was no English-speaking guide. Not only that, but see the photo above? Not the boat we were on... instead we were crammed into a slightly larger boat with 40 people -- two seats on each side, not one. Come on, Tripadvisor, you can do better than this!

Since we were never picked up at the... - <p>Since we were never picked up at the hotel, even though we waited for an hour, we do not have much good to say about this trip. We can see that the money for the trip have been deducted from my account and those we would like to have back.<br/> Thanks in advance</p>