A must do experience in San Fran - Amazing experience. I really enjoyed the bike ride. Very friendly staff and I am happy with my experience.

Fantastic! - Easy pickup, rode for 6-hours, over the bridge to Sausalito, around the edges of the bay. Bikes were in excellent condition and faultless. Great!

Electric bike tour to Sausalito highly recommended - We had a Great tour with Jody and Sean (student) as our guides. 2 guides for 4 felt like a VIP arrangement. We had a Great time and the Chance to ask all our questions about life in SF and the USA in general.

Play tourist in your own city - Decided to play tourist in our city and rent e bikes for the day. Did the Bay Trail from rental office to Sausalito. It took around 45 minutes on the e bike, each way. Would recommend to everyone visiting and living in the Bay!

Riding the bike on the... - Riding the bike on the Golden Gate bridge!! Beautiful. Checking Union and Ghirardelli square. The bikes were wonderful.

Great service - My friends and I went here yesterday and they were so kind and helpful. We had so much fun riding the e-bikes! I would definitely recommend this place and go back again!!!

Riding to Sausalito - Staff were exceptional in the entire process of checking out and returning the bikes and providing instructions

A tour full of surprises - Easy location to find and a simple collection process. Insurance for the bike should be included standard in the upfront cost that we paid, not as an add on. The overall experience was just okay, we were a little disappointed to find that the electric bikes are not true electric bikes and there was still lots of leg power required. I guess the silver lining was we both got a much bigger workout then first expected. Next time we would look to find a rental provider with true electric bikes not hybrid ones.

Empty promises - We were 8 people (Family and friends) that rented bikes from Unmimited Biking in San Francisco. We rented the bikes the whole day to a final amount of $715. When we arrived we got a very sparesome introduction to how the e-bikes worked, but there weren't any other serviceinformation that would have been nice to know for a tourist visiting San Francisco for the first time. It could be special awareness info like "this area We suggest u avoid or these streets are more prone to danger. We sat off on our bikes but had to stop shortly after because one of our friends felt the bike was acting in a weird way. After further inspection we found out the frontwheel nut was missing entirely from the fork end frame so the wheel itself was loose. When we got back to the shop we had the bike switched to another which wasnt a problem so at least that was a good service. We took off again, but things didnt go well as we had another rider that got her frontwheel stuck in the tramtracks on the road. It resulted in a bad crash- head first in the asphalt. As she was transported to the hospital we headed back to the shop once again. All were shaken by the crash and none of us felt for any more bike riding. We asked the staff in the shop if it was possible to get a refund and only pay for the hours we actually used the bikes. He said it was no problem at all, but that he couldn't do it in the shop itself. It had to go through costumer-service. We send a email to the costumer-service and explained our situation, thinking there weren't gonna be any more problems now that the staff member had ensured us we could get a refund for the unused time we had. Later that day we received a mail saying "We do not refund as all sales are final" Now my issue here is the fact, that a staff member is promising me directly we are able to get a refund when we in fact are not. Our accident had nothing to do with Unlimited Biking as a company but when we are being promised someting by the staff We also expect that to be upheld. Now it just feels like the staff member clearly didn't know company policy and just wanted the "case" to be gone. It also struck us when we were asked if we wanted bike helmets or not, when we picked up the bikes. Thankfully we choose to wear helmets (which by the doctor on Zuckerberg San Francisco General Hospital and Trauma Center were the main cause she survived the crash without major head trauma) Unlimited Biking should make it mandatory to wear bike helmets and actually care for their costumers wellbeing instead of just wanting their money. I will not be recommending Unlimited Biking in the future. Stefan

Bait and switch - Rented 2 bikes thru Viator app. Selected conventional bikes instead of E bikes. When we showed up the reservation was for e bikes which cost considerably more. Attempted to get the refund for the difference was rejected by Viator. Watch the bait and switch!!!