Great way to see the highlights of San Francisco - Great way to see the highlights of San Francisco . Then you can go back and see more of the highlights that you liked best. Value for money . friendly bus driver. Easy to get on and off.

Fabulous night tour - Since I was there for business did not have alot of opportunities to tour the city. However City sightseeing did not disappoint. Interesting tour and info about the city. Mike and Tarek were great guides. Wished they gave out blankets as it was cold on the top. My only wish was that we could have stopped and got out for pics of. The bay bridge from SF side.

Great way to get an overview of the city and make your way around. - We really enjoyed the entire Big Bus experience in San Francisco. We initially booked the night tour for 4 adults and then added the days on when we arrived at the embarkation point near the wharf. The night tour gives you a quick but thorough drive through and past the high points and then the day time buses make a round every few minutes so you can hop off and tour some place and then catch the next convenient bus. Brilliant and we loved it. Our guide, Lew was awesome and gave us some great pointers about getting around on foot between bus stops so we could visit some specific places.

Fun and Informative - Decent route, informative guide. There is an opportunity to disembark for photos at Treasure Island. It can get quite cold up top, so bundle up even in the spring and ideally bring a hat of some kind to cover your ears from wind.

It was ok but too cold not to be warned - San Francisco at night is wonderful, but there was only pre recorded history of the sites. Also it was cold and we were not told that Bay Bridge would be part so we could dress accordingly.

Disappointing experience - Guide only spoke to the upper deck making it impossible for us in the bus downstairs to follow his commentary. Interior lights downstairs were too bright to take photos. Was more about fun facts than visiting city landmarks. Ticketing process unclear. Had to collect from office, but they didn’t answer the phone! We made it to the office right on close of business to find music blaring, so he couldn’t hear the phone.

NOT a holiday lights tour at all - This is the most negative review I've ever posted on T. A. I ran this past one of the other people in our group who agreed with me. The only way i would consider this a "holiday lights tour" is: 1) it is a tour at night, so there are lights in places, 2) and we took the tour tonight, which is the holiday season. In no way is this a way to see holiday displays! We drove past Union Square, where tbere is a tree and ice skating, and another tree on another square none of us can remember. We saw far more holiday lights driving back to our hotel. We heard our tour guide's highly biased naming of restaurants and stores. (I understand her pride in being Croatian, but i doubt that it really is "the best restaurant in tne city"-- and anyway, what does that have to do with holiday lights?) It was also odd and a bit concerning to have the tour guide tell the driver where he should be going! We did go to Treasure Island, where we could see tbe city lights from halfway a ross the bay. Again, lights tbat appear all year don't become holiday lights, just because they are seen during the holidays. Other than that, it was a tour better experienced during the day time-- unless you like someone pointing in tne dark and saying, "If it was light, you'd see Alcatraz over that way." Other people sitting near us also wondered about where the lights were. I would suggest you call one of the other companies offering holiday lights tours (if they answer their phones-- the trolly tour company didn't, and when we stopped by their office, the drivers were leaving for the night (at 6 p.m.) leaving people with prepaid tickets in the lurch outside their office. Big Bus didn't answer the phone either, but we took their tour because we could get their starting location from the recording. Our mistake.) We paid full price ($30 each) because tne online discount code did not apply. If a small number of people got together and pooled their funds, they could hire a driver, and they'd have a much better experience IMO. I did think Dawanna, who sold us our tickets, was professional and helpful. She had trouble processing my credit card and wrote up a note in case I'm charged twice for the tickets, which I appreciated. Her helpfulness was unfortunately not enough to make up for this tour. BTW, we were required to ride on the upper level of the bus. People with small children and people with disabilities should be aware that the stairs are VERY high, and in a tight spiral.

Did not receive tour due to it being shut down, I need a refund. - This service is no longer running. We did not find out till we got to the location and found another company running it. I need a contact number for a refund. I tired looking online, but could not find one.

Very disappointing - Disappointing. We turned up at the site to redeem our ticket but the office was closed. We tried calling the number but no-one answered. We went to the departure point and there was no bus. We tried calling the next day for a refund and again no-one answered.

Disappointing - Missed the bus, ticket provided two departure points we saw after departure time. 😟. Have asked for a refund and hoping to rebook as we wanted to do tour but awaiting a response!