The best tour!! - Excellent service, from when I first wrote to you until the end of the tour. Guillermo is supremely professional in his work, he is willing to answer all the questions you have and you can tell that he really likes to share the history of his country with foreigners. He also took us to eat tacos at a delicious place, which was not included in the tour, but since we wanted to go he took us. Completely recommended any tour with him.

Fantastic and memorable day - Would highly recommend this ballooning trip. Picked up at hotel at 6am by Raul Morales and taken on one hour drive to ballooning launch site. Flight was amazing and we were blessed with beautiful weather allowing us to take some fantastic photos. As great trip!

Absolutely Amazing - This was such an incredible experience. Our tour guide, Pedro, was kind and very knowledgeable. This is definitely a once in a lifetime experience and I would highly recommend to anyone taking a trip to CDMX to do this. They provide transportation, breakfast, the hot air balloon ride, and a unique tour to Teotihuacan. Thank you for the amazing adventure.

Great experience — full day private tour! - This was great and would certainly recommend. We are an American adult couple that speaks sufficient Spanish. Our day included prompt pick up a block from our Airbnb; drive to Teotihuacan via private car; hot air balloon experience; delicious buffet breakfast location a short drive away; teotihuacan tour (part guided by Guillermo, followed by self exploring); stop for souvenir shopping; drive to CDMX; visit Basilica w Virgin of Guadalupe; drop off at home. The total time was at least 9 hours. Guillermo is kind, chatty, professional, and very informative. He’s clearly done this trip plenty of times and he seems relaxed with his services. We signaled that we were more interested in pyramids rather than souvenirs/tequila tasting, and he easily accommodated. The only part of the day that he didn’t directly guide was the balloon tour since that’s run by those professionals :) I’d encourage travelers to contact Xilango tours directly and 100% recommend.

Breathtaking Balloon Adventure! - This was an utterly breathtaking and amazing experience! The balloon ride itself was thrilling, and everyone involved in the experience ((the tour guide, the balloon captain, and the hard-working balloon crew!) was kind, experienced, and fun. My guide, Raul Morales, was exactly on time for pick-up (to the minute!), extremely communicative, friendly, and knowledgeable. I highly recommend him as a guide, and this experience overall!

Great trip! Would have liked a bit more history & information on the guided walk bit. - Had a great time, though an early start. Pickup at the hotel was fine: driver/guide picked me up around 5am, drove to the 'balloon park' for a snack breakfast and to watch the sunrise/see the balloons get inflated. Balloon flight was really nice and without incident: great views of the complex. Just know that you stand in a portion of the basket and you can't really move around much. The pilot was playing music on his iPad which gave the trip a relaxed atmosphere. You need to kneel down for landing which wasn't easy in the cramped space, but a minor thing. They fix go-pros to the outside of the balloon to capture you inside the balloon but ours didn't work. I took my own Go-Pro & own DSLR to capture what I was seeing outside of the balloon. After the flight, went to a local hotel/restaurant for a more meaningful breakfast/brunch within eyesight of the pyramids, followed by a 20 minute long really good (entertaining, informative) explanation of local culture by a different guide just outside that hotel (including the silver/Obsidian workshop), then a walk around the pyramids themselves with the guide and finally time (around an hour) on my own to walk and take some pictures. The guided walk was OK, but confess that it was more about what the archeologists didn't know as about what they did, so left feeling less knowledgeable than I wanted to (hence 4 rather than 5 stars) but was relaxed and good. Returned back to my hotel (central Mexico City) around 2pm. (Then went myself to Chapultepec) Good trip. Take a sunhat, camera, suncream, sunglasses. No idea how much the official 'flight video'/pictures would be because we were never offered them/cameras didn't work. (Sorry - no photos because the files are too large.)