Amazing, beautiful, fun. - Super beautiful, cute, fun. Fabian was our guide, he took great care of us. 10/10 recommend for a unique opportunity for photos.

unforgettable experience - It was a spectacular experience, they picked us up near the hotel, on arrival they provide us with coffee and bread, and give us time to take pictures in different scenarios, then we go up to the balloon and explain how it is. The experience is great, the views beautiful, you feel a lot of peace, I would repeat it. Then we get a very rich and varied breakfast buffet. From there we go to where the artisans work the silver and then to the pyramids, they are impressive!

Must do in Mexico City - The hot air balloon ride over the pyramids was amazing. We saw the sun rise over the city and the archaeological site and it was perfect. Jorge was our guide, great guy. Teotihuacan itself is big enough to enjoy but not so big that you get tired quickly. Bring water. There are lots of people who offer to be a guide for a fee but I have heard they often make things up. You can just read about it beforehand and skip the guide.

Checked this off the bucket list - This was a great experience. The business was on top of everything and took excellent care of us. The experience of the pilot showed n the way he was able to maneuver around the pyramids and land us safely. We ordered the extra video and photos and are very pleased with them. The breakfast was a nice finish to the morning.

Good Tour - Took this tour today and had a good time. First time in a hot air balloon. Breakfast was good along with tour and access to the pyramids.

The food got me sick - My fiancé and I went to Mexico and purchased the entire experience, including the breakfast buffet. The fly experience was great, but the food made us very sick. The health conditions at the breakfast buffet were not good. They placed a plastic liner between the chafer's tray and the food so the heat of the sternos reacted with the plastic, contaminating the food. I contacted them to let them know about this experience. They contacted me and offered to cover the medical bill or compensate the cost of the video and photo package. I agreed, and they did not contact me again after all. I hope they will take my bad experience and fix all the issues I commented on for future visitors!

A Truly Mexican Experience - It started off as a very cool experience, but then the pilot and drivers completely abandoned their jobs to seduce a young girl wearing a skirt. The pilot, Oscar, had her sit on the propane tanks (safety hazard) so that he could take pictures of her on his personal phone, and she kept flashing everybody her bright green underwear (there were children present). The last 20 minutes of the ride were just her own personal photo shoot and you could feel the sexual tension between them. And then, to top it off, she ended up joining our van with some other girl that wasn't originally a part of our group, and they reclined their seats so far back that the row behind them almost couldn't sit there (the row behind them was comprised of very skinny men just fyi). On the drive back to the hotel, the driver was literally inviting them out to eat after the tour. Also, the restaurant that they have you eat at, El Cielo, isn't that good to begin with.

Try a different company, NOT Sky Balloons. - The hot air balloon was awesome but there were some things that didn't go so well: 1) The lunch we paid for was mediocre and I think I got sick from it 2) Since we did the walking visit to the pyramids on the way we (as a group of travelers who didn't know each other) were bullied into getting a tour guide for which we had to pay extra. There was peer pressure in accepting because the price was for the group so if one person decided not to participate, then the rest of the folks had to pay more.

no recomiendo esta experiencia / I do not recommend this experience. - Quiero expresar mi insatisfacción con la experiencia del 1 de enero con Sky Balloons. Reservamos tres entradas para un paseo en globo, pero mi mamá, de 67 años, se enfermó y no pudo asistir. A pesar de avisar en la madrugada, nos cobraron las tres entradas. El servicio al cliente fue deficiente. La última persona que nos llamó al teléfono +525580972716 fue grosera y se justificó con mentiras, sin ofrecernos ninguna solución. Aunque entendemos que hubo cambios logísticos, notamos que en todas las canastas iban cuatro personas, por lo que no vemos cómo hubieran acomodado a una más. Además, en el carro que nos recogió tras el aterrizaje, tuvimos que ajustarnos e irnos con el capitan y los chicos de logistica, y no entiendo cómo hubieran incluido a mi mamá. Lo más frustrante fue que, después del globo, una persona ocupó el lugar tanto en el bus, como en el resto del tour (entrada a las piramides), lo que prueba que no incurrieron en costos adicionales significativos. Esto es inaceptable y una gran decepción. No recomendaría esta experiencia a nadie. I want to express my deep dissatisfaction with the experience on January 1st with Sky Balloons. We booked three tickets for a hot air balloon ride, but my mother, who is 67 years old, fell ill and could not attend. Despite notifying them early in the morning, we were charged for all three tickets. The customer service was inadequate. The last person who called us at the phone number +525580972716 was rude and justified themselves with lies, offering us no solutions. While we understand that there were logistical changes, we noticed that all the baskets accommodated four people, so we don’t see how they would have fitted one more. Additionally, in the vehicle that picked us up after landing, we had to squeeze in, and I don’t understand how they would have included my mother. The most frustrating part was that, after the balloon ride, one person took up the spot both on the bus and for the rest of the tour (entrance to the pyramids), which proves that they did not incur any significant additional costs. This is unacceptable and a huge disappointment. I would not recommend this experience to anyone.

DO NOT RECOMMEND- GO TO ANOTHER COMPANY - I would not recommend this company to coordinate your hot air balloon ride. The hot air balloon ride and the tour of the pyramids (shout out to our great tour guide Pancho!) were great, we paid for round trip transportation from our hotel in Palanco and were left in the middle of the street an hour walk from our hotel. After our return driver requested tips, he left us in the middle of the street saying he couldn’t get us to Palanco due to street closures from the Pride parade. We requested he get us closer and he refused. He also refused to give us his name. He left us on the street and drove away. We had no idea where we were or how to get back to our hotel. After standing on the side of the road for half an hour trying to figure out where we were, we were able to get a cab that had no problem getting us back to our hotel. It seems the driver just did not want to deal with the street closures to get us safely back to our hotel. As a previous reviewer mentioned this company has shady business ethics, I won’t waste my time asking for a refund for the extra money we had to put out to get back to our hotel. Please go with another company.