Excellent experience and service - Excellent service, professionals, and a wonderful experience. 100% recommend this company, and all its services!

approved✋️ - was a pretty good experience, the service we were given was pretty friendly and we liked the whole trip I loved the views that you see from above and also from below as first impression 🫶

Wonderful appeal - Excellent, the experience is unique the very friendly people I had a lot of fun do not hesitate to come and live this wonderful walk

Struts and above all something unique - I loved it very much, everything 100 I recommend again and again, if you made my trip a dream 🎈 I plan to return and bring friends with this same agency as it is very reliable and all the staff are very well trained and very cordial all of them

Loved the attention, everything was beautiful, since I got everyone aware, as I climbed and descended from the globe was - Loved the attention, everything was beautiful, since I got everyone aware, as I climbed and descended from the globe it was very safely, the extraordinary views

Great experience! - Great views, well organized, lovely to get picked up at our Airbnb in La Condesa -- no notes! Wonderful experience. We opted to take the ride back right afterwards for nap, but there was the option to wander around the pyramids for a while before getting a ride back too.

All very perfect - Everything very perfect, the guides very friendly, the tour then, amazing I already recommended them to several friends One of my best life experiences ❤️

An experience beauty! - It is an activity worth doing, since one enters the staff is very friendly and very professional. I loved the experience, the scenery and watching the sunrise from a balloon in the sky is second to none. If you visit Mexico, this is mandatory!

Once in a lifetime - Nice experience to finish your trip in Mexico city! Definitely worth it. Everything was well arranged and the contact via whatsapp went very smoothly

Herd the dumb Americans Tourists - Imagine waking up at 4:15 am, getting picked up by 5 am, and arriving at the site blaring party music at 6 am, only to find out that we aren’t seeing the sunrise. Not only that, the lack of English-speaking staff members made it difficult to understand what we were doing which is extremely odd for a huge tourist attraction that markets itself to English-speaking tourists. Also the lack of communication before, during, and after made it confusing throughout the entire process. Jose Manuel our driver and tour guide was extremely inappropriate. While driving he repeatedly went on his social media accounts scrolling which made us feel unsafe. He then proceeded to tell us at the end of the excursion that our trip back would take 2 to 3 hrs because the road to Mexico City was closed. However, upon our research on Google Maps, there were multiple routes that would only take about an 1hr to 1 hr 30min. When we brought it up to him he tried to explain that he didn’t have a pass to use those tolls, which seems odd for a person whose professional job consists of driving. As we tried to get a signal to grab an Uber ourselves back, he decided to take another route with tolls back to the city. This left a sour impression because it seemed like he didn’t want to pay the tolls to go back and blatantly lied treating us as if we were stupid and would just follow along. The only enjoyable part of the day was to go up on the hot air balloon. Our pilot was great and professional. However, the lack of communication, clarity, and lying doesn’t make me want to recommend this company to anyone. Please do yourself a favor and find a different company. ***UPDATE*** - We booked our excursion through Airbnb and as of now, only 3 days after the experience, they have canceled our reservation, which is incredibly weird and fishy. This also explains why the company only has good reviews on all of there platforms. PLEASE BE AWARE