Loved it. - We went to visit Cozumel and did this tour of 1.30hs where we sailed x the Caribbean sea.. beautiful transparent, we saw many small colorful fish, starfish, we loved

Cute attraction but brief - The tour itself is quite slight and short in duration, to appreciate how beautiful the Caribbean Sea of Cozumel is, although we already knew, we would have liked it to last 1hs longer. A nice attraction

Unprofessional, horrible customer service - My friends and I were excited for this excursion until we were met with an obscene amount of micro aggression and unprofessionalism. I wish I got the name of the two clearboat operators but I know one was a woman and the other a man. Someone in our group dropped their phone in the water as everyone was boarding the boat and both employees refused to help us get the phone back. Ironically, the phone was still visible at the bottom of the clear waters and only 3-5 feet below where we were standing to board. The woman operator was condescending and said there were federal rules that prevented anyone from entering the water (which we later found to be a lie, after all it was a snorkeling excursion). As we were asking for help locating someone who WAS authorized to enter the water, or even someone who had a tool that could grab the $1500 phone since we weren’t allowed to do so, the boat operator said there was nothing to be done and left the 3 of us at the dock. The rest of the dock workers we spoke to refused to give us ways forward unless we paid them extra money in USD. No one would take the matter seriously unless they were tipped to care. Unfortunately, this was yet another example of how money-hungry and rude these tourist attraction operators are. My friends and I are set on never returning to Cozumel again based on the passive aggressive behaviors we experienced all throughout our stay - most likely because of where we came from. Would NOT recommend.