Great Excursion in Cozumel! - We were on a Royal Caribbean cruise that made a stop in Cozumel, and after seeing the reviews of the excursions offered by the cruise ship, I decided to find something else - and reviews led me to the Punta Sur Eco Beach Park Electric Bike Tour! The meeting point was a short less than 10 minute walk from the port, easily found. We met Gris - our wonderful tour guide for the excursion. There were only two of us on this tour, so we drove with Gris in an air conditioned pickup truck to the park - the bikes were in the back. Gris supplied us with water and sunblock - I had forgotten to put it on my face back at the ship (!) - and off we went! 30 minutes later, we were at the park. After a quick tutorial on the electric bike, we were off to tour around the park. We stopped at a small Mayan ruin, an area where crocodiles live (and a climb up a treehouse of sorts), a lighthouse and then the beach, where we had lunch and then went in the water. Not going to lie - Cozumel is HOT - but the breeze from the bike was pleasant, and the water at the beach was just heavenly. We could have snorkeled, but neither of us felt like it. Gris was lovely and personable, and a wonderful guide. The food was delicious, but know if you buy an alcoholic beverage, you'll have to pay extra. Also, if they offer you guacamole, that is also extra, even though on the "what's included" section of the tour information it says a "guacamole entree" is included. It's not. A few folks did come to the table to try and get us to buy some of the trinkets they were selling, but they always asked Gris's permission first and when we declined, they left without complaint. A note - bring towels from the cruise ship...I forgot to bring some, and they do not provide any (it was in the directions for the excursion, I just forgot). Also, we got fairly dirty from the water-filled potholes on the dirt road (it had just rained) so don't wear anything white or new. The road you drive on with the ebike is riddled with potholes so the ride was bumpy at times, but super fun. I had never ridden on an ebike and am pretty risk averse and I had a blast. I highly recommend this tour if you want a combination of something active and something relaxing. We were a small group (2 plus the guide) but Gris told us that they keep the tours small, with no more than 15 in a group. Bathrooms - there is a bathroom at the meeting spot, which Gris suggested we use before we left. There is also a bathroom at the lighthouse (maybe an hour into the tour), and again at the beach club/restaurant. So if you have an active bladder and worry about proximity to a bathroom, there is really no need to be concerned!

Incredible experience! I recommend it - Excellent attention, explanation, and very good advice. The employees are very friendly. Electric bikes are very good. The journey is worth it. Wear plenty of sunscreen

Awesome experience and excellent owners - This is by far our favorite activity in Cozumel. We visit every year and always look forward to riding the E-bike. They are well maintained and can bring you around the southern loop in just a few hours. The eastern side has a dedicated street for bikes which makes the ride stress-free. The owners are super friendly and knowledgeable and we love talking with them every time we visit. If you are active and want to see the jungle, some wildlife, and the ocean, this is the place to go!

A great tour ! - We went on the Punta Sur eco beach tour which I highly recommend. We have used Beach Bums several times, and have never been disappointed. The bikes are well maintained, the tour guides are knowledgeable and honestly cannot do enough for you to make it an enjoyable experience. Our tour in total was a little over 5 hours, which included lunch and snorkelling. While lunch is included watch the prices if you order more. I had a thoroughly enjoyable time with my daughter.

Excellent first day in Coz - an excellent adventures and perfect start to the day. watching all the visitors in taxis, rent-a-jeeps, and big tour buses, i knew i made the right choice choosing an e-bike instead. Awesome ride; I only wish there was even more biking. the snorkeling swim was epic but the water wasn't as clear as usual unfortunately but visibility was still decent and fish were found. all the gear was provided and in good order. lunch at the beach was yummy but watch out for the $17us frozen margaritas. i should have paid more attention to the price and opted for a beer but i will say, the mango marg sooo hit the spot. lastly, this tour, with only a father and daughter joining myself and our guide made for a really chill, fun, personalized excursion. Caught in a rain storm just before getting back to our truck was a new experience and the approximate 5+ hours of our trip was a good value.

Go for the RIDE!! - Great price. Was really worried about everything… But the trip. Was great and I will be back again.

Punta Sur Bike Tour- very cool, but pricey - Our tour was very good and the guide was great. My main complaint is there needs to be water bottle holders on the bikes. They don’t tell you that you have to carry everything you bring with you. And I think it’s expensive for what it is.

Poor customer service. - The tour was canceled for weather. Which I completely understand and I tried calling to see if it was going to be canceled before showing up but was unable to get a hold of anyone. No one notified us that it was canceled- we had to take a taxi there - only to find out we couldn’t go, and then had to take a taxi back to the hotel. All out of pocket expenses. All of which could have been avoided if a simple text or phone call had been made. When I showed up for the tour, the guy asked if we wanted to reschedule. Why would we reschedule with a company that did not take the time to let their customer know we could not go on the tour??? Bad business practice! Also, I then had to call Viator to make sure they knew we were canceled for the refund. They told me that we had to wait to make sure that the supplier (beach bum) had in fact canceled. They did, but it seemed to me that beach bum didn’t want to cancel so they could still receive the tour money. I’m tired of the attempts to take advantage of you as a tourist. Be aware- not all tours are like this- but this one does seem to be a bit sketchy. I love bicycles- I was really looking forward to this tour and was prepared to ride in the rain with ponchos and appropriate footwear. I was ready to go rain or shine.

Viator do not refund fully even if they cancel - I booked through Viator (never again). They took payment without checking if the tour was going ahead. They cancelled without telling me., so I incurred costs getting to the operator site - only to be told it was cancelled. When the refund arrived I was $11 short due to changes in currency exchange since booking- The viator agent was arrogant: officious and defensive. All in all I will never use Viator ever again!

We were not happy with this tour 👎🏻 - This E bike tour is on a Path that only has potholes and bumps. It is impossible to enjoy the ride. We are avid bike riders, and can handle some roads like this, but this was the entire ride. Also, the lunch that was included was horrible. After Placing our order for food, they came back 40 minutes later to tell us they had no fish for fish tacos. We never received any snorkeling equipment, and we think the tour operator just forgot this. We were 14 people and perhaps they could not accommodate the size of our party, however, they should’ve told us that. I would not recommend this tour.