Amazing crew and boats. - I have been renting boats in ibiza since 2013. Papillon Charter gave us the best experience. Amazing crew and boats.

Magic holidays - It was wonderful holidays , a lot of space, super skipper choosen by Chris Boats were magic, Chris is really super nice, answers quickly and try to answer to the request of the client Kitchen is great with a nice view

Worst customer service- they cancelled 30 mins before scheduled departure. - My husband Germán booked this tour on 7/5/22 for us to take on 8/13. The day of the excursion, we took a taxi from our hotel in Playa d’en Bossa (Hotel Garbi) to the scheduled meeting spot at Porroig, which is a 30 minute taxi ride each way. Excursion was scheduled to begin at 1:30pm. My husband called the office at 12:50pm to ensure everything was ok because Porroig is a small beach area and we didn’t see any tour stand / representative from the company. No one answered the office phone. Germán received a message via trip advisor at 12:58pm saying the ship couldn’t sail due to bad weather. We are avid every weekend boaters back home in Florida. We understand bad weather happens and it’s out of the company’s control. However, boaters should be aware of poor weather conditions farther in advance than 30 mins before a trip is scheduled to depart. The company should have notified us much earlier that same morning. Cancelling 30 mins before the trip is scheduled to depart is unacceptable. Cristina Martin messaged him via Whatssap at 1:01pm saying they were canceling for that day. Germán asked if he could reschedule for the next day and Cris said she would get back to us later that afternoon to let us know. She never wrote back. The next morning, Germán messaged Cris again at 9:37am asking if we would be able to cruise that day. Cris finally responded at 11:26am saying nothing was available and she would refund our trip. This company has terrible customer service communication and we would recommend you stay far away. Still waiting on the refund….