Gem - Excellent self-guided tour with the full guides notes and the track. We enjoyed it a lot, and its so affordable. Recommended for everybody on a budget.

Getting to know one of the best sights of Bulgaria - We got it while the snow was not yet fallen. Great notes and track we enjoyed ourselves. Super support from the operator insideout. Greatly recommneded as a budget option. Excellent!

Misleading advert and rude hosts - not a tour - Do not be fooled this is in no way a tour and is a misleading advert. All you receive is a small pdf document with the same detail that is on the posters round the lakes that you can read. Plus you can get an equivalent free app such as mapsme that will get you round the lakes or follow the track and other people it is very simple - this is a waste of money. You can see on the company reviews others had the same experience. 10 hours after booking I realised that this was not a tour, I contacted the tour and they refused to refund me and they were rude to me just because I suggested I had been mislead. Thankfully Tripadvisor have since stepped in and refunded me as a goodwill gesture as it was obvious that the advert is misleading and not a tour, and agreed that their messages were rude. Luckily I booked another self-guided tour through another company with pick up from Sofia for the same price at short notice and had an amazing time at the lakes.