Unfortunately, due to a series of issues, we missed our flight. - We recently used Rapha Transportation booked through Viator to get from the port in Sanford to the airport on Sunday for our Allegiant flight to North Carolina. Unfortunately, due to a series of issues, we missed our flight. This airline service does not fly from Florida to North Carolina daily, the next available flight was Thursday. This caused us to rent a van to drive home for 7 hours because some of our family had to report to work the next day. We booked this service 3 months in advance with ample time given to pick us up and transport us as a family to the airport. It was NOT communicated that we purchased a shared ride. Rapha Transportation texted at 9:16 am stating the driver's name and contact number, saying that he would arrive by 11:45 am-12:15 pm and that the van's color was blue Ford. The driver texted us at 11:20 am stating that it was a concern for picking us up as a family of five and having enough room. He didn't arrive until 12:20 pm in a van whose color was grey. We left Terminal 6 and drove over to Terminal 10 to wait on 2 additional guests who were riding to a hotel. By now, it's 12:40 pm. It was an hour's drive from the Port, our flight boarded at 1:26 pm, and doors closed at 1:56 pm. We arrived at Sanford at 1:35 pm, Allegiant could not check our seven pieces of luggage (they were not carry-on bags) and therefore Rapha Transportation using Viator had us miss our flight. I will NEVER recommend nor book services through Viator again. This was the worst costly experience since we've been cruising since 1990.