I highly recommend tom - When you visit Shanghai, it's better to have a tour guide. It will make it easier to communicate and visit the best places the city has to offer. Tom will fulfill that task perfectly, he is very friendly, always smiling, very informative of the history and culture, and speaks perfect english and always on time. We "a family group of 7" booked him first for an airport transfer, the car was very clean and spacious, the driver was on time, held a clear sign with our family name, helped us with our luggage, and was very friendly. When we saw how professional tom was, we booked him for many tours, we started with the SUZHOU & WATER VILLAGE tour it was a wonderful trip, Tom was on time, the car was very clean and spacious we saw the canals and the water village, visited the small town shops, and experienced the boat ride, after that we visited SUZHOU where they have the ancient beautiful gardens, at the end of the trip we visited the silk factory, tom gave us the history of each place, we had a lot of fun. Our second tour was to shanghai world financial center, where we went to the top floor, we took some picture and we experienced the glass floor, you can see the whole city from there. Our third one was to Disney land, we had a lot of fun, we booked a round trip transfer. Our fourth trip was a transfer to the bund and to shanghai village. Our fifth trip was to Hangzhou which is one of the most beautiful places I've ever seen "it is a must go", it was a full day tour, we visited the beautiful historic park, it has the best sceneries in addition to rich history, we took a bout around the lake, took a lot of pictures, tom told us about its history and showed us the beautiful lotus flowers, next we went to the tea plantation and tom taught us a lot about Chinese tea history and the process of tea manufacturing, they have the best green tea there. So to conclude, tom is the best tour guide you could find in shanghai, he'll make your trip very enjoyable, he is polite, well-informed about the history, always smiling, very friendly, takes you to the best places in shanghai, always on time, speaks excellent english, his cars are clean and his drivers are polite and professionals, He made our trip very enjoyable, I highly recommend him.