Your airport pickup is more than just transportation — it’s a smooth and comforting service experience.

Step 1:
Once the booking is confirmed, the operator will promptly reach out with a comprehensive step-by-step guide (including text and visuals) to ensure you are fully informed about the pickup process.

Step 2:
Prior to your departure, all essential details will be sent to you: your driver’s name, contact number, license plate, and an actual photo of the vehicle. This service is among the few that provide real car photos in advance — ensuring the car you see is exactly what you will receive.

Step 3:
Before your arrival, your flight will be monitored in real time. Your driver will be at the airport with a name sign according to your actual landing time, whether your flight is early or delayed — no need to worry.

Step 4:
As soon as your flight lands, you will receive a warm welcome message along with a photo of your driver holding a name sign in the arrival hall.
Meeting point: the EXIT of “Checked Baggage Claim Area”
Once you collect your checked luggage and exit, you will easily recognize your driver — no need to wander through the terminal with your luggage, unsure where to go.

Step 5:
From deplaning to clearing customs and retrieving your baggage, the team will be online to guide and assist you in your language. If you need to exchange currency or buy a SIM card, inform us in advance — your driver can assist at the airport before heading to the car.

Step 6:
You will then be escorted to the parking area and driven to your hotel via the most efficient route.

And remember:
We offer 2 hours of free waiting time at the airport, starting from the actual landing time of the airplane (it usually takes customers 1 - 1.5 hours to disembark from the airplane, go through immigration, collect their checked luggage, and then walk out of the EXIT to meet the driver. By providing 2 hours of free waiting time, passengers can feel relaxed and un-rushed.)

During your travel in China:
Our service doesn’t end when the transfer is over. Throughout your stay in Shanghai — and even if you travel to other cities in China — we remain available anytime for any questions or assistance. We offer the same reliable, professional transfer and private car services across Mainland China, Hong Kong, and Macau.

We are your trusted travel partner — always by your side.

Points of Interest

• Mr. Orange Transfers & Tours

• Private transportation
• One-way private transfer
• Bottled water included
• Professional driver
• Air-conditioned vehicles
• No fuel surcharges

• Gratuities

Your airport pickup offers more than just transportation — it provides a smooth, worry-free experience crafted for your comfort.

The process is guided step-by-step from booking to hotel drop-off:
✅ Pre-arrival instructions with clear visuals
✅ Driver and vehicle details (with actual photos) provided before your journey
✅ Real-time flight monitoring — we wait, whether you’re early or delayed
✅ Upon landing: a warm welcome message + live photo of your driver holding your name sign at the arrival hall
✅ 2 hours of complimentary waiting time for a relaxed arrival
✅ Online support throughout your arrival process — in your preferred language
✅ The same professional service is available across Mainland China, Hong Kong, and Macau

We are your reliable travel partner — always by your side.

• Booking Note: Each traveler includes 1 checked suitcase(≤28”) . Please count every extra suitcase as an additional passenger. thank you

For a full refund, cancel at least 24 hours before the scheduled departure time.