Enjoyable visit - We did the self-guided tour of the prison and spend close to 2 hours wandering around. This was a great experience, with lots of information around for us to read. We loved that there were cells demonstrating the change in the layouts and facilities across the years. Whilst we didn't do a guided tour, we did meet one of the tour guides who talked is through a few things. He was very engaging and knowledgeable so I am sure a guided tour with him would have been very informative. Overall, this was good value for money and very interesting

Finished our 'stretch' ...let out due to our Good behaviour' - Good day out. Touring a prison is not the first thing that springs to mind when choosing what to do, but this was both informative and fun. We did the self guide tour and made sure we explored every nook and cranny. Information boards ensured we did not miss out on anything. Took many photo's ..mostly silly ones,...but also a few to remind us that prison life is not as 'cushy' as many think!! ...Will return with family next year, I recommend this as a day well spent👍

Really interesting prison tour - We absolutely loved our trip to Shrewsbury prison, there was lots to see and do, the kids loved it as did the dog! Staff were all so friendly and helpful. Would definitely recommend a visit

Well worth the visit - We spent over 2 hours on our self guided tour and had a very enjoyable time, perhaps not the right word more informative and insightful, although the staff we met were all very helpful and friendly. Glad we were visitors and not inmates. We also dined in the cafe and that was very satisfactory.

Great Behind the Scenes experience - What an amazing experience. The information and surroundings really was great for all ages. Definitely be recommending to all our friends & family.

Good visit - We have visited three or four other prisons around the country and this one stood up well compared with the others we had seen. We enjoyed seeing the cells set up from various eras and to have free reign on the self-guided tour. Very good, recommended.

Awesome interesting spooky - It is all very interesting and educational Has a real Errie feel as you are walking around loads to see We did the self guide I would of loved to do the guided tour but I went with my dog and they are not allowed on guided tour You can get a little bit lost even tho a map is provided

Winter Wonderland - not so accessible - Despite the horrible weather, we made the journey to Shrewsbury Prison, for the Winter Wonderland. As one of our party was in a wheelchair, prior to booking tickets we checked the accessibility information which stated that all areas of the prison were accessible, apart from the upper landings which could only be accessed by stairs. We decided this was absolutely fine, as we weren't expecting the market to be on the upper landings. When we arrived, a very polite and helpful lady advised us that she needed to arrange a way for us to get in, as the entrance they were using for the event was stepped. This may seem minor to anyone without a disability, but to find that simply gaining entrance to the event was going to be an issue, immediately put a damper on the day. We were send around the prison on our own, to find the door she described to get us inside. The door was not wide enough for the wheelchair, and my husband had to get out of his chair and struggle inside while I manhandled the chair through the narrow door and passage. Once we were inside, getting around the event was not too bad, but thankfully we had earlier tickets and so it wasn't too busy initially. We did have to ask people to make space for us to get through, particularly on the ground floor landing, where the band and food tables had been set up. We were unable to access all of the market, as there was a tight u-turn through into one area, that the wheelchair had no chance to get through. It very quickly became busy, and from that point my husband in the wheelchair couldn't see anything apart from other guests backsides. We decided to leave at this point, and had to battle our way through the crowds and narrow doors to get out. I enjoyed looking around the cells and reading the displays, but my husband could only look at things quite superficially, as the doors were too narrow to access. The Christmas market itself was ok, some nice stalls and friendly people. Sadly however, the day was yet again spoiled by accessibility not actually being accessible. This is a common theme in our experience, and I feel it important to raise with the company. If you are going to say your attraction is accessible - make sure it actually is! Try going around in a wheelchair and see how you get on. It is so demoralising and dehumanising to come across a hurdle after hurdle, just to enjoy a day out like anyone else. In 2024 we should be doing better. Would I visit again? I would, and I would love to do one of the guided tours or experiences - but I would have to leave my husband behind.

Interesting tour but difficult for people with mobility problems. - Very interesting tour. Unfortunately, since I walk with stick, I couldn't visit all levels. I knew that this might be the case but it didn't help that the stair lift wasn't walking. It is also a shame that there is very limited Blue Badge parking in the nearby car park, and consequently I had to park in an ordinary parking space which made getting in and out of the car difficult - and I had to pay for the privilege!

Winter Wonderland extremely dissatisfied - Went to the winter wonderland. Total chaos on entering, booked a time slot 11am, people allowing entrance just let everyone in regardless of time. Prison was freezing cold, and heaving with people. If a fire officer had called no way they would have been kept open, place packed and lots of flammable decorations on the walls. No notices of where stalls were and long queue to get a hot drink. Totally disappointed visit and defiantly not worth the admission.