Would recommend this tour - Our driver was very helpful and his driving was good. Had a great time even in very heavy rain. Wine tastings with lunch were great.

Tuscany taste experience - Giovanni was great as a guide and driver. Air-conditioning in the van was brilliant. Beautiful places to see. The highlight was Poggio al Laghi winery with lunch. Brilliant! Very long day but worth it. Loved it

Salute - Enjoyed the tour. Vincenzo was a charm … thank you for the intriduction to driving in Italy! Plenty of wine 🍷 Good company in group too.

Big day out in Tuscany - Giovanni was great as he was filling in for someone on this day. The visit to San Gimignano was lovely. But the highlight for us was the winery lunch at Poggio al Laghi! Local food and delicious (no sulphites!!) Wines. I wish I could ship a whole crate to Australia! It was a long drive to Montalcino and the second winery I think we all agreed we could have done without as it was a very long day. 11 hours all up! But we still loved it was a great experience. Air-conditioned van was great! Thanks Giovanni!

Convenient having a driver. - Having a driver made it easy to explore these Tuscan towns. The meeting point was easy to find. You couldn’t called this trip a “guided tour” the driver gives you some information as they drive you around but they don’t accompany you in the town. Felt like we missed some of the detail you’d expect on a tour like this.

Average - Montalcino was not worth a stop. Brunello wine was good but host’s English was not good enough. The stop at Poggio Al Laghi Was good. Driver was very nice and accommodating.

Unacceptable set up!!! - I signed up to enjoy a day up in the three 3 towns with my wife. Unfortunately, the day before the schedule we were told that the trip had been cancelled! Subsequently we were offered an alternative, instead of 3 towns and 9 hours out there the new offer included only one town Montalcino and instead of leaving at 8:30 we left at 2:00. I paid about $250.00 for the trip so I believe we were due a refund of at least 50%, if not more of what we paid. Unfortunately they just told me there will be a total of $40.00 refund which is totally unacceptable. I believe this is clearly a set yo to take advantage if tourists and I demand that we get appropriate reimbursement. Please let me know about your desicion. O plan yo escalate this to the credit card company if it is not quickly taken care off for us. Thank you for your attention..

Terrible trip in San Gimignano - services to be included including guided tour and multilingual escorts were not proved - This trip was advertised by Viator as including a guided host and multilingual escorts outs. Neither of these services were provided. Several of the travellers in our group attempted to contact the tour operator as the driver was late. They did not respond. The other minivan with 8 travellers were picked up on time, the driver/guide spoke English and the travellers told us he was excellent. Our driver spoke no English, stated he does not speak English and remained silent throughout the trip. He merely dropped us off in San Gimignano in a torrential storm with lightning where he had to hide out in the only one open shop early in the morning and wait for the driver’s return in 2 hours.

Rip Off - We booked an English guided tour and received none of what Viator advertised. No guide, and the driver could not speak a word of English. I actually feel bad for the driver. After showing up late, he took us to our first destination and simply dropped us off and pointed in the direction we were supposed to walk. It took a few minutes of hand gestures to figure out when he wanted us back to the van. We immediately contacted Viator in the hopes of resolving the issue. But to our surprise, Viator said they were unable to get any response from the local company that they were using. They did however confirm that we were not receiving what we paid for. It was a small group tour that cost just over $400 per couple. All three couples on the tour complained mid tour. And we all received the exact same response. “Sorry, you are right that you were supposed to have an English guide. Sorry. We will give you a $40 return. Can we help with any other tours?” Seriously. 10% return for a tour that delivered nothing of what was advertised and then they had the nerve to try and sell us another tour. On a somewhat humorous side. All three couples received the exact same response. Almost as if it was pre programmed. We’ve held off on this review to give Viator time to make good on their product. They asked us to wait three days. It’s now day four and still radio silence. In an attempt to help others avoid this one at all costs. Don’t get taken for a ride. And if Viator reads this, it’s not too late to rectify the situation.

Taken for a “ride!” - It wasn’t anything as advertised! We booked an English guided tour and no one had the ability to speak a single word of English. We were dumped at locations where the driver (who couldn’t speak a word of English) just pointed us in the direction to walk. We immediately contacted Viator at our first stop who confirmed we weren’t getting what we paid for but said their local representative was unresponsive to them. All the parties on our tour complained and we received a pathetic 10% discount which we declined. We have held off on this review to give Viator time to rectify the situation but having waited the time they told us to wait and having heard nothing we now feel it’s our duty to warn others so you’re not taken for a ride. Avoid this “tour” at all costs! We have taken other Viator tours that have been good but this was a total ripoff and they are not standing behind their product.