Go For It! - A fantastic, once-in-a-lifetime experience! It is an amazing journey through arctic scenery, which is already an adventure. We were blessed with witnessing big pods of orcas, logging humpback whales, and enormous, marvelous fin whales, which will leave you speechless while observing them in their natural habitat. Big thanks to our tour guides for a safe ride on a speed RIb boat, and the whole crew of Arctic Explorers. I'd like to mention that given gear and thermal protection were very good and I felt warm almost throughout the entire journey.

Came for the lights, but the orcas blew my mind - I didn’t know a lot about the orca migration when I was booking my trip. I wanted to chase the lights and was looking for an activity to fill my days, which led me to this on the Arctic Explorers page. Can I say it was the best decision ever?! The landscape was amazing and we saw a lot of orcas and humpback whales at stonethrow distance. Our skipper was patient and went above and beyond to make sure we got enough viewing time and were at safe distance from the whales at all times. I would strongly recommend

Unforgettable experiemce - It was amazing! We saw Orca’s and whales. Nice warm suits and a super friendly guide/captain who gave us an experience we will never forget.

Super great experience - Our guide Vojtek, was super nice guy! I felt save on boat with him. We saw all whales in this area (orcas, humbug and thin whale)

Whale watching in an animal friendly way - Great guiding and driving, animal friendly. Wildlife goes first and that's how it should always be! Takes it easy and let the whales come to the boat

Great trip - We were so lucky and saw several Whales, dophines, etc. Really an exciting trip and unforgetable in my whole life. The guides are very nice. They have prepared sweaters, boots, suits, goggles, hats, gloves, etc, but still you need to wear warm. I had totally 7 layers of clothes... crazy but useful. We drove from Tromso and got up before 4 am... self transfer was tired. So really recommand joining the bus if you will stay in Tromso city.

Whale watching with the Arctic Explorers - The best start of the 2020 that we could have imagined. Great guides/drivers, perfect weather and unforgettable views.

Wonderful, rustic Norwegian experience - Amazing experience seeing the whales - so many Orcas, along with a humpback and 2 sperm whales. Just wonderful with a great captain who shared a lot of information with us. That said, their system was down the morning we arrived and there was some chaos waiting outside under the falling snow to confirm our reservations and then prepare everyone in the special clothing in their very small changing area. Overall, really caring people who wanted to share their love of nature and to view the whales in a caring way. Would strongly recommend the experience. One thing... if I could do it all over again, I would have taken the bus. It is a long day to drive there and back.

Great trip with some downsides - The boat trip was great. The guide was knowledgeable and the gear provided did its job very well. We saw Orca’s and humpback whales Only the arrival was not great at all. After 4 hours driving not even the opportunity to buy a coffee. Only a few dirty portable toilets and a cramped changing room with the excuse that it is temporary business ( going into year 7)! That is totally off par with the price you pay and a pity as it pulls down the whole experience.

Missed excursion based on erroneous information. Dreadful follow up customer service - I rate this as 1 Star / Terrible as sadly, it did not happen for me and another 2 customers booked on this excursion. Sadly due to very confusing and erroneous details on both my confirmation and reminder email from Arctic Explorers, which all clearly stated right at the top of the page that meeting time of 5:30 outside the Ishav Hotel, both myself and 2 other girls missed this trip. Apparently, the correct information about the meeting time were to be found somewhere at the bottom of the page of some other confirmation, not the one where it mentioned the meeting time of 5:20. So why mention a total at least 3 times at the top of Confirmation and Reminder email, that meeting time was 5:30? The 2 other girls and myself thought the trip had been cancelled and checked our messages for notification. But no, apparently, the trip left at 5:20 on the dot, No guide or anyone to bother contacting the paying customers that may not have been present to find out where they were etc.... (they were guides with lists of attendees for all the other excursions I did, and was contacted by message and then phone call by the guides of the Northern Light trip, also booked through Arctic Explorers, when they wanted to start off earlier than planned. So shame that for the RIB whale trip, there were no guides who cared enough to contact missing guests to find out where they were and able to wait a few minutes to get everyone on board. This was a great disappointment to miss this Whale watching excursions I had been looking forward to for many years due to conflicting information on the confirmation and reminder. To add to the disappointment, when I contacted Arctic Explorer to ask if the trip had been cancelled, I got a response from the rudest, most disagreeable person called Oystein, who would not admit that the information give at the top the booking confirmation page was inaccurate and misleading but instead pretty much said that 90 people had managed to make the coach on time / ie read the bottom of the page where it apparently said the meeting was at 5:20 and not the top of the page where it said at least 3 times in 2 different documents meeting was at 5:30 and that therefore myself and the other 2 girls must have been stupid. Anyway, I cannot express how rude the man's tone was and just on that basis, I could never recommend this Tour company to anyone, not when Tour companies offering the same excursions as Arctic Explorers, would gladly have your customs and possibly be organised in a way that care that all customers are accounted for for any excursions and are at least polite in their exchange with customers. I have to add that after missing out on this excursion, I returned to my AirBnB and showed my confirmation to the owners who agreed the information at the top of the confirmation page was confusing if what was given as meeting place and time turned out not to be the correct time and the correct time was given at the bottom of another page. They themselves also said on that basis, they would themselves not recommend Arctic Explorers to other guests staying with them. I will likely visit Norway / Tromso for a 3rd time in the future and book another whale watching excursion as this, for now, remains a dream, but I will make sure not to book anything with Arctic Explorers again. There are too many other tour companies to choose from and who give much better customer care and service. I would like to add, to end this review, that I was refunded the cost of this excursion, by Arctic Explorers. I could have put this fairly important piece of information, which can help people make a more informed decision when choosing to book with Arctic Explorers or not, based on their 'fairness', at the top of my review but thought it best to make it visible to only those reading all the way to the bottom of the page.