Top organised - After some confusion about the pick-up at the hotel, we had a very nice day. Professional staff who do everything they can to please everyone.

Wrap up warm! - The guys on the boat were very polite and friendly. Our guide spoke excellent English as did most of the crew. We had 4 stops and came across dolphins within half an hour. The snorkelling was excellent I can't believe how many different coloured and types of fish there were. Getting back on the boat made it very clear that it's winter in Egypt, the wind was freezing and many of us sat with chattering teeth for the remainder of the trip. Just before returning to port a speed boat turns up and we all got to have free rides on the banana boat.

Do this trip ! - Fantastic day staff could not of been more friendly kitted out with snorkels and flippers if required. Food delicious and the reefs perfect was lucky enough to spot at least 6 dolphins too. Very respectful didn’t crowd them to stress them out. very enjoyable day. Would definitely recommend

Fabulous day despite wrong trip! - I was picked up promptly and taken to the boat.. which was lovely, as were the staff. I was told I was the only one booked for the dolphin swim and that everyone else was going to paradise Island and then snorkelling after lunch. I was very confused and with the language barrier I agreed to paying the extra to go to the island,rather than sit on the boat! and no dolphins. BUT I had a fabulous day and the snorkelling was great. Lunch was great. I'm still confused.. but hey!!

good snorkeling spots but not what’s advertised - The trip itself is nice but you don’t snorkel with dolphins at all. You “chase” one dolphin for an hour with ten other boats which is really bad for the animal, and then there are two snorkeling stops with really nice fish and corals. I would say the snorkeling experience is really good but it’s not what’s advertised at all. Our driver never showed up i. the morning and we had to take a cab (the organization paid for it but the pickup experience was chaotic)

A very disappointing experience would not recommend Viator - We booked this trip to snorkel with dolphins as we had already done the trip to Giftun Islands. We were charged and extra 5euros per person for harbour fees. All the other tourists on our bus paid nothing. We were shown to the boat by the person who took our harbour fees money. Once on the boat we asked if this was the Dolphin House boat and were told yes. After we had left the harbour we were approached by a member of staff who asked us if we wanted to go to Orange Bay or Paradise Island and if we did we would to pay extra for this. Having already paid £73 we thought this was odd and asked again if we were swimming with dolphins and he laughed but didn’t give us an answer. When we refused to pay more he said we would have to sit on the boat whilst the rest of the people were dropped off at Orange Bay and then Paradise Island. We then remained alone on the boat for roughly two and a half hours. We then had lunch and snorkeled for about half an hour. After which we returned to the harbour. The crew were pleasant but we did not pay to sit on a boat alone for most of the day. When we complained and asked for an explanation we were given a refund of £14 with no explanation. I emailed again for an explanation and I am still waiting for a reply which I doubt I will receive. We strongly advise anyone booking this trip to ensure before boarding that you will be doing the trip you booked. We actually did this but were still sent on a different trip!!! We would have given no stars for this excursion but gave two stars for the crew. Be careful using this company. We won’t be using them again. A full refund should have been given.

White Shark Full Day Snorkeling - We booked this trip the day before online as I like to do a boat trip each time I come to Egypt. This time, I brought a friend with me and this was first time. As soon as I completed to booking, I used the online message facility to confirm what time we would be picked up the following day. We were informed this would be 0745. Later on, we received a phone call to inform us to be outside the hotel for 7.50 ready for the advertised sail time on 8.30am. The next day came, and were outside from 0740 to make sure we kept to time. Unfortunately, it got 08.15 and we were still waiting at the hotel. I called the number that called me the previous night to explain that situation and was informed that I would receive another call within 5 minutes once he has an update. 15 minutes passed and I called the number again, this time it went straight through to voicemail. When I eventually got through at 0830, I was told that our drivers car was involved in a crash and another vehicle was on its way - we were conscious that the boat should have already set sail! The car eventually came and we had a fun drive to the boat. Upon boarding the boat, we were surprised to find that it was a lot smaller and basic compared to other boats around and ones I have used previously. We were concerned when we saw an unstable plank of wood that bent that had to be used as a bridge to gain entry onto the boat! We eventually set sail and rode for just under an hour. We stopped along with other boats where we saw a pod dolphins, which was an incredible experience, and something I will always remember! The boat set sail again and we stopped for 45 minutes to have an opportunity to snorkel. Not being a strong swimmer, I was extremely grateful to be provided with a life jacket which provided me with reassurance throughout. Entering the sea, my body quickly acclimatised to the temperature and was offered to hold on the rubber ring and be dragged round various sites to see the tropical fish and coral - this was an amazing experience!!! Time passed quickly and we boarded to boat again where we set sail for a short time and stopped for another 30 minute snorkel session. Like the previous time, I was offered to follow the guide and hold onto the ring and this gave me an opportunity to see a lot more and travel further out, while feeling both safe and relaxed. The guide would often dive down all of sudden to pick up various things of interest, such shells, oyster, even poking a huge eel! We boarded the boat again and quickly dried off. Lunch was duly served downstairs - on offer was rice, tuna, breaded chicken, potatoes, noodles and a tomato salad, which was very pleasant. Soft drinks and tea and coffee was offer throughout the trip which you can help yourself to! The boat soon arrived at 'Paradise Island'. Just as we were arriving their, I was asked by one of the crew if we would like to go to the Island, and if so, we would need to pay another E£300 for the two of us. We explained that we were unaware about the trip to the island or the additional cost it incurred and that we didn't have enough cash on us, only card. The crew agreed to let us go to the Island if we agreed to go the ATM when we returned, which we agreed to. I would like to point out, when booking this trip online, we were not offered the option to include the Island visit. Nor was it advertised on the website or our booking that if we didn't include the Island, it would involve a 2 hour wait on a stationary boat! This is not the advertised 'Full day snorkeling' as the title of the trip suggest, at most in 75 minutes combined! A Dutch family on board informed they booked the trip much cheaper than what we paid from the tour rep based at the their hotel! We jumped onto a smaller boat that duly took us to the island where we were seated in our own lounger under a straw hatched roof, which was rather pleasant. We purchased ice creams and then had a walk to the bar - luckily card payments are accepted on the island! Overall the island itself is like some desert island mall, it was nice and novel. But high priced refreshments are the order the day it seems - I don't begrudge them making a living. Back on the boat we chilled on the deck, the photographer came up and asked if we would speak with him below deck. He wanted to sell videos and pictures that he had taken of us throughout the trip. We could feel the pressure sale technique intensify but we held firm and said he didn't want purchase. I feel funny about agreeing to buy photos or videos that I have not seen prior to buying! Some time later we arrived back the Eagle Resort hotel where the trip started. Tipped the guides over 10% of what we paid for the trip and was escorted by them on a long hot hike to main reception where the ATM was located - we almost felt like criminal. Having paid what we owe, the vehicle arrived and travelled over 40 minutes back to our own hotel. Would I recommend this trip? I had some really good experiences today, but so many things that just didn't feel right. I would do a boat trip again, but I wouldn't book this trip, it lacked the care, attention to detail and smoothness of other boat trips that are available. Would I book on this website again? Probably not, the options were not explained clearly at the time of purchase and you can get a better rate from our a tour rep at the hotel!

No one picked me up, awaiting refund - Awaiting refund as no one replied to my messages, nor picked me up. Hopefully will get resolved soon. I would advise to book at your hotel instead

Save your money this is a waste of time - Poor snorkeling area’s with reef’s that look like they are in distress. Orange Bay was not worth the stop and the beach area was bad. Poor food on board the boat and they ran out of something’s before everyone was served. Saw 2 little dolphins swim by and that seemed to fit the goal of snorkeling with dolphins. Overall a waste of a day and money. There are better beach areas to visit with reefs

Very disappointing tour - We are very disappointed with the snorkelling tour to say the least. The day before we had contact about our pickup and the tour operator confirmed that they would pick us up at the hotel at 7:45. In the morning after waiting 20 minutes, I tried calling the company and no one replied, I sent messages and no one replied. So after waiting more than a hour outside the hotel no one showed up. So we did not even have the snorkelling trip because the operator did not come to pick us up. They did not respond to my calls or messages what was also very frustrating. Overal we were very disappointed and it ruined our morning. Concluding we would not recommend this trip.