Beautiful Winter Hike - Our guide was very knowledgeable and helpful. Because the lift is not running the police close the road up the mountain after a certain number of cars each day. Our guide, knowing this, contacted us to leave earlier and we arrived be for the road closed and before the trail was busy.

Beautiful hike - Had a great day exploring Vitosha mountain, really great views from the top of black peak! great hike with a really lovely guide! Thank you for a lovely experience

Great walk - This is a really good walk. Nice views it is a challenging walk but well worth it Stefan our tour guide he was fantastic nice honey and lemon tea before we set off to the mountain definitely wear walking boots

Great private tour! - We had a great time at our private tour with Petya! She picked us up and dropped us off at our accommodation. Hotel “Moreni” was the starting point for our hike to the summit Black Peak (Cherni Vruh). It was four of us- 2 adults, 11 yo and a 9yo. The hike was about 7mi (approximately 11 km) on a moderate uphill. Our kids did great. We walked through the bedrock formation Moreni and even enjoyed some snowy patches in the hot day. The views from the summit were stunning. It was an easy hike. It took us about 4 hours for the round trip. We’re very happy with our experience! Thank you!

Good good trip - cool cool trip we got up the mountain and good guides can only be recommended have hiked quite a bit in Austria, but this can also determine something

Recommend this amazing hike - Really great guided walk with knowledgeable and experienced local mountaineer, it was tough at the start, steep ascent but worth it, beautiful scenery and panoramas, really recommend it!

Im using self-guided tours and this one is superb - Great self-guided tour! Recommend! We are very satisfied with the professionalism and the easiness of use of the e-guide. Also, they always had a person to help and assist us. Absolutely excellent!

We booked the self-guided tour - Wonderful self-guided tour option on this tour. Very affordable with all information and paths. Strongly recommend if you want to save money and do not need private guiding as this mountain is relatively easy to navigate.

Don't bother - shambolic service - Since I was getting conflicting messages online on how to access Vitosha mountain (mainly the transport info being in Bulgarian) I decided to book a self guide tour to provide me with the local knowledge which will save me time and energy. Or, so I thought anyway. I booked this tour in advance and had to message as to what will happen next since I did not receive any info beforehand at all. I was told I will receive bespoke instructions a day before which I have, but they were not bespoke at all. For starters, my starting point was a random hotel (I was not asked where I stayed at any point). Never mind I thought, get yourself to the Hladilinka bus terminal where I was told to get bus #122/#123. Well, bus #123 was not even listed on the display and I waited over 40 minutes for bus #122 which did not arrive, so I messaged the company for further instructions using the Viator app. Having waited another 30 mins for their reply during which the bus still wasn't there and getting radio silence I decided to make my own way to Vitosha i.e. ask members of public for directions, get a taxi etc. I had to basically use my own initiative which I shouldn't have to having paid for a service. I ended up reaching Cherni Vrah late afternoon using my phone/following the trail, which was hard but also so rewarding, but due to having wasted time first thing, this was the only summit I did that day as the last bus from Hotel Moreni departs at 18:15 and you really need to get off the mountain when it gets dark. To summarise my experience, I was expecting bespoke, clear instructions, so I could pack in as much as I could in a day. What I was given felt like copy and paste, out of date and inaccurate manual. I have contacted the company afterwards and asked for a refund since their instructions were incorrect which resulted in additional costs and wasted time which is precious when you're travelling, so in my opinion they have not fulfilled their obligations, only to be told I am being pushy and they are not at fault here. I doubt the above is what you're after, so avoid them like the plague and go elsewhere or do your own research (I know it's tricky since all the transport info is in Bulgarian). Trust me, you will be so much better off.

Useless tour - So this is one of the most useless tours i have ever seen in my life. Maybe they guided version is better as people write in the reviews, def not the self-guided. First of all self guided should be somebody dropping you in a place and then you go around yourself. But here i just received a word file and nothing else. And even if the concept has a different meaning, the transport advice they provided, you can easily find online - i received it in a free walking tour guide of sofia- and a wikipedia description of the place. A 30 euro worth of word file. No map print screens no bus timetables no lift operating hours.. nothing.. the lift was not operational that day and they didnt mention it and my trip was totally damaged of course. And last but not least even that word file was not accessable by 11am same day already , they resent a link and still wasnt working! Totally not recommended