Breathtaking tour with experienced guide - Ivanka's excellent skill as a guide. She made everyone completely comfortable and confident. As a single senior traveler, I had a wonderful time and felt that Ivanka cared about all of us. I was traveling on to Zagreb alone and my phone was dying; she helped me get it charged during lunch.

A well organised tour - The tour was well-paced. The guide, beautiful Ivanka, deserves special thanks - to your passion, to your attendance to everyone and mostly, to your big smile.

Plitvice tour and guide were amazing - This trip from Split to Zagreb with a stop at Plitvice was perfect for our group of three. Mia was our tour guide and she was very knowledgeable about the history and cultural aspects of the area. Besides that she was super friendly! The lakes were AMAZING and it was nice to end in Plitvice.

Smooth ride, lots to see, great tour guide Mia - We had a very comfortable ride between split and Zagreb. What made it even more enjoyable was our tour guide Mia. As we left the coast and made our way into the mountainside she did a wonderful job of balancing historical information with current events. The time at the lakes was worthwhile, lots to see. Be sure to wear comfortable shoes as there is a lot of walking.

Fabulous Tour - The Lakes were FABULOUS! I was told they were a "not to miss" place and everyone was right. Our guide, Igor, was wonderful. He made sure we saw all the best views, even stopping to point out some little things that we may have missed otherwise. Our pick up point in Split was a central location near the old harbor (our hotel was on a street too narrow for the bus) but then we were dropped off in Zagreb directly at our hotel. Very convenient. I highly recommend this tour and this company.

Excellent guide, less than excellent booking experience - I wish I could give separate reviews for Viator, the tour operator, the tour itself, and the guide! 2 stars for Viator. I'm disappointed that I was charged the same as the reserved price even after the tour operator removed the entry fee to the park between my reservation and the charge. [The tour name on my reservation is "Split to Zagreb Group Transfer with Plitvice Lakes Tour (Included: Entry Ticket)".] I was asked to pay for the entry fee at the start of the tour, cash only, despite this not being mentioned in the updated tour description (which reads like you just buy tickets at the park). Viator is unwilling to refund me, meaning they are completely OK with an operator's bait-and-switch. If the tour amenities are reduced, its price should be reduced accordingly or the amenities of the reserved booking should be honored. Not even a courtesy *credit* was offered to me as a first-time guest. In addition to the above, I offer feedback to the tour operator to include in the description that the group meets up with another coming from Zagreb. Those on a day tour from Split or Zagreb return to their starting point on the same bus, and those in transit change buses. This is a clever arrangement and also a bit confusing/disorienting when not explained until it's happening. 5 stars for Ivanka, who is a phenomenal guide. She visits the park and meets dozens of new people 5 days a week, and every day is fresh and exciting to her. Her enthusiasm for her job, for nature, and for life are contagious. She is an incredible spirit. And the park is beautiful, obvi.

Fabulous - The trip to the lakes was quite long and a little squashy in the van ! Our guide was hard to hear and this was frustrating … at the lakes he was attentive , kind and informative . He took us on the most wonderful tour and then we went to a fabulous restaurant gif a late meal before I continued onto Zagreb where I was delivered to my doorstep / all so smooth

Awesome - The park is awesome- a must see. And if you need to go from Split to Zagreb, this is a very good option. A bit expensive, though.

Look for a different company.. - Hmm.. not sure where to start… I think my partner and I were spoiled from previous AMAZING tours we had taken (not with this group), that honestly spoiled everything. The main reason for the poor review is the cost.. I have no idea what my AUD250 went towards. The only good thing about the day (Plitvice Lakes) wasn’t even included (and cost a WHOPPING €35). Plus, we were just ushered into the park for a “self-guided” walk around with 1000 other people, with no guide, no explanation, and to top things off we had to wait 30 minutes for other members of our group that had missed the initial bus, and then wait another 20 to find other members who had gotten lost in the lakes, because it was so poorly organised (our group was WAY too big). Did we get that time back? No. We were rushed through our lunch, to then pile on a bus in silence for another 2 hours.. no chatting, explanations, or “guiding”. So I put it to you… what are you paying for? The most expensive bus ride ever? I recommend just taking a bus out to the lakes, having your day there, and taking a different bus to Zagreb.. it would literally be the same experience, but you would save yourself $200. Our guides were lovely, I feel bad for them being part of such an awful company. Go with someone else (Funky Tours/Dream Balkan Tours) or pay for a bus. I’m still genuinely horrified that I paid for it.

I'm not asking for a refund just rebook w a service charge!! - So I messed up and booked for the wrong date. Yes I am the dummy here. But when I reached out to the tour operator to see what could be done they indicated that there were no refunds. I stated I didn't want a refund I just wanted to reschedule even if it meant they charged me an additional fee. They replied that the tour had passed and there were no refunds. So they are basically keeping my $154. I understand the concept of no refunds but the way they make it out is like this is a cake ...it's been baked and you missed it. This is a bus ride! You can easily charge me a "you are a dummy fee" and put me on another bus. Customer service by this company is nonexistent.