24 hours after booking:
Our customer service team will reach out to you via email within 24 hours after booking. Please provide us with your travel details, (flight number, the number of people traveling, luggage, drop-off addresses, and itinerary). We’re here to help you figure out the best routes and vehicles for your needs.
How we Pick-up:
- Our driver will be waiting for you at the International Arrival Exit for 90 minutes after your flight lands. Look out for a sign with your name and our company logo on it - you can’t miss it!
- If it takes a bit longer, there’s an additional charge of $28 per hour.
- If we don’t find you at the pick-up point 90 minutes after landing and we haven’t heard from you, our driver will need to leave, and we won’t be able to refund the fee.
- If there’s any change in your flight schedule, just let us know at least 4 hours before your scheduled pick-up time. If not, any extra costs will be on you.
- We plan pick-ups based on when your flight lands. If you set a specific pick-up time, we’ll treat it as a one-off pick-up and drop-off order.
Points of Interest
- Suginami
- One-way private transfer
- Parking or airport fees included
- 90-min free waiting for airport arrivals
- 30-min free waiting for hotel pick-ups
- Complimentary child seat
- Tolls included
- $14 extra for 2nd child seat
- Gratuities
- Overtime fee is $28 per hour.
- Last minuter changes within 24 hours incur a 40% fee.
Whether you’re flying solo or bringing the whole gang (up to 8 people), we’ve got a ride that’ll fit you just right.
No need to stress about flight delays - we keep an eye on your flight and adjust pick-up times as needed. And the best part? We’re up and running 24/7, so we’ve got you covered no matter when you land.
Our pricing is as clear as day - no hidden fees, just pay for your specific route and vehicle type. Sit back and relax in our clean, comfy, and cool vehicles while we handle your luggage with care.
Got a question or need help with your ride? Our friendly customer service team is always ready to lend a hand.
- This product allows a maximum of 8 passengers
For a full refund, cancel at least 24 hours before the scheduled departure time.
