Once you are comfortable and satisfied with the online booking, below are the following steps that Henderson Taxi will perform to ensure that your trip from Auckland Airport to any hotel in Auckland CBD or suburbs nearby Auckland CBD and as well as to Cruise terminal is completely stress-free.

1. A personalized email with confirmation of your booking will be sent. This is to ensure that if you have any specific request for this booking, you can reply to the email with that.

2. Communication is the key for Henderson Taxi and so we do communicate at every single step of your booking either via email or via phone call/text message.

3. A personalized text message gets sent out a day prior to your scheduled booking with details of the car that will come for your pick up.

4. On the day of pick up, communication is carried out either via call/text on the given contact mobile number.

5. If your booking is for a pick up from Auckland International Airport and if you are traveling for the first time to Auckland, Henderson Taxi sends you a detailed text message advising how and where to meet ensuring quick and easy meet up.

6. If you have kids traveling with you, child seat is available for a comfortable trip (at a minimal charge)

• Private transportation
• In-vehicle air conditioning
• All fees and/or taxes

We provide comfortable door-to-door private transfers to and from Auckland Airport. We believe that communication is the key and so we communicate proactively from when the booking is made to the point of meeting ensuring a smooth and stress-free experience. We guarantee on-time pick-up with safety as our utmost priority. Our Airport Transfer cars are air-conditioned & immaculately presented.

By pre-booking with us, we guarantee peace of mind. You won’t have to worry about negotiating the price or being stuck last minute not being able to get a lift. Instead, you can focus on more important things like your upcoming flight and the logistics around that. As you have pre-booked and specified a certain time for pick-up, it is a guarantee that your private airport transfer will be waiting for you, whether that be at the airport or a required destination. We are flexible and can try to accommodate any specific requests.

For a full refund, cancel at least 24 hours before the scheduled departure time.