Jan 21, 2025
Excellet - this is an amazing experience and the crew is simple the best
we had an excellent time, the boat is beautiful the food the service, the guides everything is perfect
Review provided by Viator
Dec 29, 2024
100% go on this trip - Absolutely the best trip so far ! We had to google the meeting point as it wasn't clear on trip advisor as it points to a carpark but it's actual the port edge outside the hotel listed. We waited in a queue and were directed to our boat. It was warm comfortable and drinks were on tap, we had hot chocolate but didnt sample the free soup but that was just because we weren't hungry it was served in bowls and looked lovley. We went up to the second dec and opened the door to the wonderful view. We were in and out until someone spotted the lights. They were hard to spot with the naked eye, but I managed to take lots of pictures on the night mood with no flash. It was absolutely amazing cold and we'll mindblowing we also had lots of information given to us during the trip and the guide who was English but lives in Norway was happy helpful and knew her stuff. I can't recommend this trip enough. The only disappointment was other people not paying attention i both enjoyed and felt very lucky to be there
Review provided by Tripadvisor
Dec 11, 2024
A lifetime experience - The breathtaking view represented the sheer power and majesty of the nature. Highly recommended. It’s a once in a lifetime experience.
Review provided by Tripadvisor
Dec 19, 2024
Interesting tour - The boat is small, with the interior tightest. During the tour we did not wear life-saving vest (I do not know if wearing them is not an obligation here, but I found strange). Guides are attentive and friendly. We were able to see the lights of Aurora. The waves swing the boat, which can make some people worry. Overall, it's a good walk.
Review provided by Tripadvisor
Nov 14, 2024
All in all, a smooth cruise with a great view! - This was a LOT of fun! The ride was smooth, the soup was really good, and it was nice to learn a little bit about the history of Norway and factors behind the northern lights. I will say, don’t do this cruise specifically looking for the northern lights. There are a lot of factors at play, so they’re not guaranteed.
Review provided by Tripadvisor
Jan 13, 2025
Staff and boat was nice - To be fair to the trip there was a snow storm which meant visibility was poor, so consider this when reading my review. However I was made aware that coach trips to see the northern lights offered a refund before getting on the coach on the basis that there was zero chance of seeing anything, which people accepted and were happy with the honesty. The crew did say they hoped we had our expectations set as low due to the weather.
The staff were all very friendly and presented many facts about the local area and northern lights, we can't fault the staff.
The boat was nice and warm, the toilets clean and plenty of seating. There is a bar on board which was needed
Overall we were bored, three hours of boredom to be precise. I am sure if you knew you had a hope of seeing something it would be fun waiting but the fact we were told getting on that there was no chance it was just boring. There was no offer either of coming back another day for free.
I know there is no guarantee however they should of offered the option of a refund up front and leave it to the individual choice
To be clear the staff and boat are very nice - its the policy of the trip I didn't like
If the weather is ok then book this trip
Review provided by Tripadvisor
Nov 16, 2024
A pity. - We had already done other avec Brim explorers excursions and it had been perfect, so we decided to do this one too.
The boat left port 45minutes later than planned, and then returned at the scheduled time. So we lost almost an hour visiting. I think the price is a little sad... On top of that, the boat didn’t remove the Tromsø area, knowing it was cloudy in that area so we didn’t see any aurora. Too bad.
Review provided by Tripadvisor
Dec 23, 2024
Chose refund due to a technical issue. - The ship was having technical difficulties and the crew was diligently working on the issue.
Even after an hour, the crew could not fix the issue and gave us an option to get a refund. I chose refund. The problem is if we had been intimated earlier, I would not have made the 30 minute journey to Tromso and wait the same time in the cold to take this tour. It is pretty cold to wait outside in the Tromso weather.
From many previous experiences, such problems do not get fixed in time. The organizers of this tour should keep the conveniences of the passengers in mind too.
Getting a refund was not worth the effort spent to take this tour.
Review provided by Viator
Dec 18, 2024
Very bad - Brimes promises to refund the money if the weather conditions to see the polar lights are bad. 120 euros paid for a small round under clouds, almost always in the same place, turning in circles and for a soup. The most expensive soup in the world, probably. The probability of seeing auroras was 10% before the tour, just outside Tromsø, and the crew admitted that. They sold plenty of drinks and, with the boat full, made a tidy sum for nothing in two hours. An absolute flop.
Review provided by Viator
Dec 2, 2024
Boat technical issues stopped the trip - We were moved onto this trip as the whale watching tour couldn't go ahead due to bad weather, which we understood for safety reasons. We were boarded on to the boat in the evening, but kept there for an hour while they sorted out a technical problem, which they ended up not resolving and we were all off boarded. They had all day in port as the boat couldn't go out and I feel that they should have made sure the update issue had been sorted earlier that day. Whilst we were offered an alternative night, you will appreciate most people schedule their precious time in Tromso ahead of the trip, so we ended up with a whole day of disappointment and now have to wait for a refund. I appreciate that Brim and others lose money when they can't sail, so even more reason that they should have checked the boat earlier.
Review provided by Tripadvisor
