Forever Grateful - On Thursday 4th January 2024 we came across Hermes II due to a dilemma caused by another Whale watching Company. Our 4 day trip to Tromso was for my 40th Birthday and a trip that had been arranged for 18 months with the highlight being Whale watching…. The night before our original trip we went to look at the meeting place in the harbour where we were advised to be at for 8:30am on the Thursday Morning. We arrived early on the day and strangely no boat could be seen……. We asked around the Harbour and showed the documentation to one particular Boat Captain who was puzzled as the boat for the original company wasn’t there?! We went to the Hermes II shop where we contacted the original company and it turned out that the information provided was wrong and their Boat had already departed at 8am. What happened next and throughout that day was incredible and some of the finest customer service we have ever had. Luckily the Captain that we spoke to was the Captain of the Jib for Hermes who allowed us to join them! The trip overall was outstanding and even if it was alittle more expensive, the experience was exceptional on a VERY quick Boat. Upon arrival to the Whale feeding grounds after 80 minutes travel we were greeted with Fin Whales and Humpback. The crew provided on awesome experience, their knowledge and enthusiasm was infectious which rescued our initial poor start! On arrival back to the shop at the end of the trip, we were reassured that they had contacted our travel company and the company who let us down and they were dealing with the monies and grievance. Never have we been so grateful to the guys on the Jib and those in the shop for rescuing our trip!