Dec 21, 2024
Great tour! One of the only options that leaves later in the morning - Great tour! Everything went smoothly. We loved that there was a tour that left at 9am instead of some of the other early morning tours. We got back around 8pm and the tour didn't feel too rushed. Pickup was in the supermarket parking lot. Our tour guides were enthusiastic and funny. Tons of great information. They kept giving us free shots and drinks. There was an opportunity to get a Mayan "horoscope" done which was really cool (you have to pay extra for that). The Cenote Saamal was definitely a highlight. One of the most gorgeous cenotes we visited.
I noticed other reviews mentioning that you have to pay extra for the tax & lifejacket rental. Lifejacket rental is required at the cenote. It's true that we had to pay this, but they did email us the day before letting us know, so I didn't feel "scammed" or anything like other reviews mentioned.
Make sure to bring cash for souvenirs. Lots of opportunities. They recommended only using cash at Chichen Itza because some unsavory characters could steal your credit card info.
Review provided by Viator
Oct 11, 2024
Awe - The trip was absolutely amazing, highly recommend to anyone traveling in that area! The guides were awesome and very informative and knowledgeable!
Review provided by Tripadvisor
Aug 4, 2024
Awesome time! - Víctor, Luna, and Jimmy were all wonderful on this tour. They were professional, informational, and kept the atmosphere up with their humor. The food at the lunch stop was delicious. I had a wonderful time on this tour and cannot recommend it enough. It was less priced at around $80 plus the $30 fee for Chichén Itzá and $4 rental of the life vest. Very fun time, i highly suggest you do it.
Review provided by Tripadvisor
Jun 25, 2024
A tour by the literal experts! - Francisco and David were top notch. Having an actual archaeologist guide you through the history, culture and significance of each step of the tour really made me appreciate what I was visiting that much more. Francisco is an archaeologist responsible for finding aspects of what we saw - I was blown away. Its not every day your tour guide is literally the one with the first hand account. Thank you for an educational and fun filled day at the Chichen Itza, Cenote and Mayan villages.
Review provided by Viator
Jun 7, 2024
Amazing Chichén Itza - We have a great time , our Guides , Francisco and Gustavo, and driver , Miguel, were excellent very knowledgeable about the Mayan culture, the region, the ride was very smooth. We learned a lot about the culture. Excellent tour a must do. Be prepared for a whole day trip, bring extra water.
Review provided by Viator
Jan 9, 2025
Great tour guide, chaotic start - Our tour guide, Rodolfo, was exceptional—entertaining, knowledgeable, and fluent in both English and Spanish, seamlessly blending the two. His genuine passion for Mayan culture made the experience enriching. However, the pick-up process was chaotic, held in front of a busy supermarket, which could easily lead to confusion. The food was underwhelming, lacking the vibrant flavors we associate with Mexican cuisine, and we didn’t receive the water bottles that were promised.
Review provided by Viator
Aug 31, 2024
Amazing experience, (tune out the sales pitches) - Pros: Swimming in the cenote was an exceptional experience. The lunch in the Mayan town was delicious. Chichen Itza was an amazing historical tour, and our guide was jovial and extremely knowledgeable!
Cons: I recognize the energy and passion of our tour bus guide, but he used it to do too much preaching and selling. It felt like a Christian televangelist but for the Mayan religion. I loved learning about Mayan culture, but we felt he was using it to pressure us into buying magic stones and idols that were overpriced. It was a turn-off. A little less of that would have been great.
Overall it was a wonderful day, just had to tune out the sales pitches and enjoy the wonderful locations.
Review provided by Viator
Feb 15, 2025
Don't us this tour company - We got no water. The tour clearly states water included. It was 87 degress. When I asked the guide he said it's not included. They weee suppose to pick us up at 9:20am last minute they changed time to 8:25am. Then they were 30 minutes late. They wasted a lot of time at the buffet, trying to sell us Obsidian and making us breath burning tree sap. I wouldn't recommend this tour company
Review provided by Viator
Dec 4, 2024
There are much better tours out there - I'm giving this two stars because the guide was friendly and nice. They demand the highest 'taxes' out of all the tours on viator at $35USD + life jacket rental even though other tours are set at $22USD or it is included. The tour itself was just one big upsell opportunity where they tried to convince you to purchase additional products every step of the way - from zodiac calendar packages to a sweet drink syrup with your photo printed on it. The buffet is terrible - but you can't eat it until you've been told the benefits of obsidian and then given 20 minutes to go browse the obsidian shop (so we only ate lunch at 2pm). When we got to Chichen Itza, the tour guide passed us off to one of the official guides. They also promise two bottles of water but I had to argue with the tour guide to get them. Honestly, book another tour or just find your own mode of transportation there and you'll save a lot of money.
Review provided by Viator
Nov 19, 2024
Choose Elsewhere - Do NOT recommend - THIS WAS A TERRIBLE TOUR, do not book!! I wish, I WISH, I did more research and would have paid more for the other tours versus this one.
I am no longer booking with Viator because of this trip. Here are all of things that are wrong with this tour and encourage you to book elsewhere regardless of how much more it is.
- PRICE RATE: The only reason this is more affordable is because it doesn’t include entrance fees. When they collected it via cash, they also quoted us as at a rate conversation that was a dollar more than the actual market. Yes, you are reading this right. It is a scam.
Additionally, they only note in the
description about the mandatory life jacket fee and entrance fee. There’s also a mandatory locker fee ($5 USD) for the cenote.
- WATER IS NOT INCLUDED even though you are paying for it in your Viator price. The tour guides claim they are a different company than those hosting on Viator and nothing that’s paid for. I’ve met other people who’ve paid for the alcohol version, and they never got it. It took us complaining via a chat to even get the water we paid for. Others were not that lucky.
- BI-LINGUAL x10 The Tour Guides speaks every two words between English and Spanish. And doesn’t stop speaking. Information overload for a 9am trip for items that don’t happen until 4pm.
- ITINERARY IS A LIE, PLUS OTHER STOPS: I wish, wish, wish the description was actually clear. There are other parts of the tour that are not in the description. If I had known there were so many activities, I wouldn’t have booked this tour.
The tour guides were also claiming that the itinerary shown is for another group vs not the one I’m on because it’s shared across 3x groups. How does that make sense? This affected my outfit between the cenote and the temple. It literally makes no sense.
- GROUP SIZE 60+: there were 3-5 buses at each location at a given time. 50+ for your group alone, then multiple by 4 at a specific location.
Overall, this is a poorly executed tour and the tour guide can be extremely annoying if you’re a millennial or younger. He, creepily whispered “Wakey wakey” anytime he talked. I was not his audience.
Review provided by Viator