Nov 4, 2024
Excellent tour and excellent guides! Recommended 100% - The tour was excellent super informative. The guides are super good mood and good energy. I learned a lot from the Mayans and the Shamans. Always attentive to being together. Guide José Luis explained everything about the Maya and what we loved the most was the experience with the shaman. Guide Miyagui (I hope to spell it well) explained everything about the pyramids in Tulum.
Review provided by Tripadvisor
Sep 29, 2024
kindness and good times - Excellent service and friendliness the punctual times, the delicious food and the very friendly guides and give you information I highly recommend it, especially excellent price!!
Review provided by Tripadvisor
Sep 29, 2024
Excellent service - Very good tour excellent attention by the boys, less polite highly recommended the places we visit are very nice and give the necessary support to any questions you have during the journey
Thank you.
Review provided by Tripadvisor
Jun 18, 2024
One of our best Experience In Cancun - I would like to start by saying that if we had to evaluate the level of customer service from Roberto, Raúl and William we have no words or rankings to say that we received more than excellent service!
Very grateful to Raúl, I have been shocked by the amount he must drive to take us to these beautiful places!
Roberto our guide, the level of knowledge he shared with us and his passionate way of wanting to make Mexican culture known! Definitely our respects for your patience throughout the tour!
Let's not forget William, his very gentle way of being will take care of you during your trip with snacks and drinks!
Thank you very much for everything to the 3 of you!
From Costa Rica - let's say that we had a PURE LIFE 🇨🇷
-J&J
Review provided by Tripadvisor
May 4, 2024
Excellent tour! Coba is wonderful and you can rent bikes or tricycles if you don't want to walk so much. - I loved the tour especially Coba. The guide Jose Luis, excellent guide! And service as well as the driver, always attentive and friendly. I highly recommend it😀
Review provided by Tripadvisor
Feb 21, 2024
Tourist trap - The 5 in 1 handset:
Departure from Cancun after picking up all the tourists from the different hotels which took at least 1 hour
TULUM: OK
Coba: to respect the (tight) schedule, the guide tells us that we have 1 hour to cover the 2 km out and the 2 km back to see the different archaeological sites. With children, it is complicated or even impossible to cover this distance in such a short time and still take time to enjoy the place. You must therefore have money to rent bikes or pay for the services of a touk touk (very nice to do)
The cenote: arrival around 4 p.m. for the meal. The meal is good and the place is pleasant. The same goes for drinks, you have to pay for them on site. A Shaman's ceremony held in the middle of a souvenir shop... hard to believe it and the highlight of the show is the cenote: very pretty, under the open sky. And there, a big disappointment, we were told that the cenote is not included in the price of the excursion. You have to pay 50 pesos per person to access it. The price is certainly not exorbitant but once again it was supposed to be understood and not at all.
And finally we arrive in Playa del Carmen at 7:30 p.m. and there are only 45 minutes left to walk around.
In summary, the price is attractive (around €350 for 2 adults and 2 children) but if you want to enjoy each place, take your time and wander around, definitely don't choose this excursion. And of course make sure everything is included.
Review provided by Tripadvisor
Dec 2, 2023
Very disorganized - We wasted the whole morning waiting for people to arrive at the bus, in Playa del Carmen we waited 40, we left at 7:15 and at 11:00 we still hadn't started the tour, the place was very nice, but we prefer another agency that leaves Cancum very early now If it doesn't last forever, we return at 11:30 at night.
Review provided by Tripadvisor
Nov 8, 2024
Awful - Tulum 5x1
A real scam, a shame, nothing is included, they make you pay extra for everything except for lunch but drinks are not included, a coke = 50 pesos or 4 dollars !!!! I unfortunately thought too late and gave the 4 dollars because I didn't have the 50 pesos, 1.50 dollars too much with the smirk of the waiter!
Scam on the place of the cenote (which is the same place as for lunch) she also paid extra = 200 pesos, in the end we pay for the trip why if we have to pay for the visit of tulum and coba + the cenote ???? We pay for the transport !!!!
In addition, since there were only two of us who spoke English, the "guide" told us that for us there would be no explanation, he would only speak in Spanish !!!!!
They take us for idiots.
I find it a shame to see how mayab travel treats travelers, we are like walking wallets, I think you would not want to be treated like this or your loved ones, there is a minimum of respect to have towards others when they give you their trust.
Thank you for darkening our trip, you do not give a good image of Mexico !!
Karma will one day do its work.
Never again with you or people like you, I do not wish you good fortune.
Review provided by Tripadvisor
Nov 4, 2024
It’s not an execution it’s a bus tour - We booked this tour thinking we would have a good day.
Unfortunately the day started badly. A departure announced at 7am but no pick up before 8am after 4am bus we still had not done a single activity. Cancun Playa del Carmen route. There were many stoppages for no obvious reason.
Not a single bottle of water was distributed during the day.
A meal was included but we didn’t eat until 4pm.
We were told to return to the hotel at 7.30pm.
However at this hour we had not finished the activities announced by the tour operator. We have a taxi fare to get home otherwise we wouldn't be home before 10:30
Review provided by Tripadvisor
Jan 15, 2024
Beware if English speaker - I booked an English speaking tour and ended up on a tour bus of 14 people with 13 of them being Spanish speakers = Spanish speaking tour.
The tour guide would say some things in English, but there would be paragraphs in Spanish and the odd English word or sentence thrown in. I had no idea what was going on, apart from the <5mins he explained some of the Tulum information at the site, I got nothing else.
I would have never picked this tour if I had known it wasn't an English speaking tour. Its quite obvious having 1 person speaking a different language that they won't get the same information/experience as everyone else! I emailed the tour company with my disappointment of the tour, they have not responded! I've waited 2weeks before writing this review, to give time for a response
If you're an English speaker, don't waste your money, do it DIY it will be cheaper and you'll get the same experience. Apart from entry fees and transport fees, I would expect a refund as I didn't get anything else I paid for... i would recommend Sat Mexico tours, I got what I paid for with this company, learned more about Mayan culture in 10mins on the bus than I did for the whole of this tour.
Review provided by Tripadvisor