Guydeez Travel SL - Hi, this particular activity provider Guideez Travel SL (listed on at least two travel platforms) is deceiving the customers - we certainly were. For everyone’s reference and caution, we bought “Warsaw : Must-See Walking Tour With A Guide" - here’s a list of the problems we faced with the guide who met us: 1. He turned out to be a foreign student from Zimbabwe; it wasn’t clear whether he even had a work permit. 2. He had only been in the country for 2 yrs and knew NOTHING about Warsaw or its history! 3. He could not answer any of our questions, was constantly looking at his phone to find directions, repeatedly checking the internet for descriptions of the places that we passed, and had clearly no idea of the background or significance of the monuments. 4. In spite of having agreed with this activity provider and with the guide when and where we wanted the walking tour to end, it turned out that we were some miles away from it at that time - he made us get on a tram to reach the destination. 5. The guide told us that he had our tram tickets on his phone - little did we know that he had lied. He told us later that “the tickets were in fact still downloading on his phone when two ticket-checkers asked him for our tickets.” He tried to give them some excuse about their system being slow, etc., but they did not accept any reason - asking us to show our documents and asking him for full payment (as he was our guide) for the fares and a significant penalty (it was roughly 4x the price we had paid for the tour itself!!) Of course, he did not have the money, so we had to pay the fare and penalties for everyone, otherwise the situation would have gotten ugly! 6. We immediately informed the activity provider and also, sent a copy of the receipts to the guide - he mentioned that Guydeez Travel SL had contacted him about it and he had forwarded the receipts to them. He said that I should be getting the reimbursement sent to me in 2 business days. Guydeez Travel SL suddenly stopped communicating with me after that, in spite of several messages that I sent to them. NOTHING had been heard from them since 27 May’24 to-date! This activity provider Guydeez Travel SL is clearly engaging in deceptive practices - exploiting unaware customers with inexperienced, uninformed, unknowledgeable, and possibly helpless foreign students! This is bordering on fraud. No reimbursement for the amounts that we had to pay in penalties has been forthcoming. Beware of Guydeez Travel SL.