Oct 27, 2024
Absolutely a 5 Star Tour!! - My husband and I had an amazing visit in Roatan!! Our guide George was so knowledgeable, professional and the absolute best we could’ve asked for. We will definitely be back to do more activities with 5 Star tours. Can’t thank them enough for the wonderful experience.
Review provided by Tripadvisor
Sep 11, 2024
Had a blast in Roatan!!! - This was our favorite part of our whole trip!!!! Our guide George was awesome and we learned alot. The 4 wheeler adventure was the highlight of the tour. We will definitely be using this service again. 10 out of 10 for sure!!!! If you are going to Roatan this is a must do for everyone!!!
Review provided by Tripadvisor
Aug 27, 2024
Great Company! - Our experience with Roatan Five Star was fantastic from start to finish! Jaime was our personal tour guide and made sure everything went smoothly throughout the day.
We began with ATV riding, guided by two amazing brothers who were both patient and attentive. They offered us the choice of a leisurely ride or a more adventurous one up the mountains. We chose the latter, and they took us to stunning viewpoints, capturing photos and videos along the way. They even sent us the pictures and videos after the ride, which lasted about 45 minutes.
Next up was a visit to the sloths and monkeys. The animals were incredibly cute and friendly, and we had around 30-45 minutes to interact with them. My daughter was initially a bit apprehensive, but they were more than willing to let her return and enjoy the experience once she felt more comfortable.
After that, we went to a chocolate factory, where we enjoyed a fun demonstration by a Willy Wonka-like character and had the chance to shop for chocolates. I tried a refreshing and delicious chocolate-covered pineapple.
The tour continued at the rum factory, where we sampled some fantastic rum cakes and enjoyed a variety of alcohol samples.
To cap off the day, we opted for a beach pass at Westside Beach. Jaime sat at a table while we relaxed and took care of our belongings. He even helped negotiate better prices for water sports as a local.
I highly recommend Roatan Five Star for anyone looking for memorable excursions in Roatan!
Review provided by Tripadvisor
Aug 24, 2024
Amazing views and fun - The best excursion ever! George was amazing he took us all around the island sight seeing. The monkey and sloths were adorable and we took lots of pictures. We tried the rum and chocolate factory very delicious!! And the atv ride was amazing we went off road and through the jungle it was something I will never forget!
Review provided by Viator
Jun 13, 2024
This is the tour you want, it has everything and is affordable. - This tour was amazing! We held Monkeys and Sloths, Went Ziplining and ATV'ing, tried some tasty chocolate. Our guide was fantastic and showed us around the island for the entire day. He even stopped so we could grab a beer and then took us by his mother-in-laws house so we could try her ripe local mangos. We were worn out from our exciting day and decided to skip the Rum tour. This has to be the steal of the century, I highly recommend to everyone, BOOK THIS TOUR!
Review provided by Viator
May 3, 2024
Best Tour Ever!! - My husband and I had a fantastic day with George. We was very knowledgeable and such a nice and respectful guy. He showed us several spots and took pic of us. He brother was an awesome ATV tour guide and we had such a fun time riding with him. He took pics and video of us and airdropped them to us without charge. George was a very safe driver and was waiting for us after we left the port. It was wonderful having a private guide and being able to take our time at the different spots. He took us to a great local place to eat that had the best food!! We will return and use Five Star again. It was just a wonderful and fantastic day. Thanks for everything George!!
Review provided by Tripadvisor
Mar 15, 2024
Awesome tour! - Great tour!!! Many different spots to see and the food was amazing we had the iguana because we heard it was a delicacy there and it didn’t disappoint at all!!!
Review provided by Viator
Jul 7, 2024
Kudos to our Guide Jorge and some safety concerns - We had a nice time overall, but I had to rate three stars for a couple of reasons. First is SAFETY. The ATVs we were given would not pass a safety inspection. The tires on the ATV were almost completely bald. The bright yellow pretty ATVs you see on the website are NOT what we were riding. Ous were OLD and beat up. The full helmets you see on the site are not what we were given either. Mine would not even buckle. I'm an average size man and the strap was too short. I had to wear it backwards and without it being strapped on which of course would be useless if I were to fall off the ATV.
Also, the MAYAK chocolate and Rum factory was not the place we went to at all. We went to some other "Chocolate" factory which sold no rum at all.
Our guide Jorge was very nice. He was very attentive and even suggested we do not go through the ATV trail they usually go through because there had not been much rain and the dry dirt narrow path would be difficult to navigate with cliffs on both sides. I agreed (thank God; after reading other reviews) and so we went through a neighborhood and some light trails and hills which were challenging enough as it was. Forty-five minutes total.
Sloths and Monkey Park was fun but the whole experience takes less than 30 mins. We stopped for some scenic pictures and ended up at the beach for the last hour and a half or so.
I strongly ask you please think about the ATV ride under the described conditions. This is no place for anyone without experience considering where you have to ride through.
We rode ATVs in other places and my general observation is that if you do not book carefully, a lot of ATV providers operate in similar fashion. Equipment is outdated and no upkeep
Review provided by Tripadvisor
Mar 29, 2024
Dangerous Excursion! - Please note: I emailed all this too the company. They told me they would only refund my father-in-laws money if he removed his review on Trip Advisor. He is leaving his review up to protect people. Someone easily could have died or been seriously injured.
My family and I traveled to Roatan last week aboard the Harmony for Royal Caribbean. We booked the ATV, sloth, chocolate and Rum tour. From start to finish it was an absolute disaster. We waited an hour and 45 mins at the port before our driver arrived. We were then loaded in a van with no air conditioning and were offered no water. Our tour guide barely spoke to us and gave no directions as we were shuffled place to place wondering what we were supposed to be doing.
When we finally arrived at the ATV place they didn’t even have enough ATVs for our group. We waited another 30+ mins while they left us there alone, by a giant dumpster of trash full of wild dogs, on a dirt path behind peoples houses filled with trash. The guides were just kids and when they returned they still didn’t have enough 4 wheelers for us so we began to double up.
My husband his father have ridden ATVs there whole lives. The ATVS we were given had no breaks and bent tie rods. They gave us no safety equipment or instructions other than to say, hold both brakes when we go down hills. My husband told them he had no breaks and was told to put it in reverse and give it gas. He made them switch him ATVS at that point.
We set out on a dirt track up the mountain through the jungle. The hills were extremely steep and even with my gas pushed all the way down, the ATV didn’t have enough power to go up. People had to push from behind using their 4 wheelers.
Our tires were so bald they didn’t have the tread to grip either. When we set out, we had no idea the terrain we were expected to red to go over, or we wouldn’t have gone. We all thought it was a flat tour.
On the first really big hill, my father-in-laws 4 wheeler stalled and began sliding backward toward the edge of the mountain and he had to jump off. The four wheeler began to flip backwards down the mountain and nearly killed one of the young tour guides in the path. It ended up hitting one of the other ladies on the tour. She wasn’t hurt badly, but was bleeding on her arm and I’m sure had lots of soreness and bruising the next few days.
We asked to be taken back the safest way possible and were told to just folllow. We continued on losing multiple 4-wheelers along the way and having to double up more and more people.
We then began to go down a steep part one at a time. Let me be clear, if you were not able to stop, you were going off the side of a very steep mountain! My 13 year old was on with me and my 11 year old was with my husband. Every hill was extremely stressful as I watched them slide all over with no traction to get up and no brakes to get down. My husband would literally stop at the bottom to block the path so if I couldn’t get stopped I would hit him instead of flying off the mountain.
We continued forward, still asking to be taken straight back as we didn’t want to continue and being told we were taking the only way possible. We did another steep hill down and at the bottom of hill I was able to stop, but the man behind me lost all brakes and wasn’t able to. He slammed into the back of my ATV. His wheel was literally only daughter’s back! We jumped off just as the woman behind him came down and lost her brakes and slammed into him.
At that point we all refused to get on the ATVS and walked the rest of the way down.
Even after all that, we had to wait 45 mins for a driver to come get us. No apologies were made for the waiting times, faulty equipment, or lack of safety equipment.
This company needs looked into before someone gets killed!
Our 4 wheelers look nothing like what is pictured either. I wish I had more pictures to share, but this was such a stressful experience I didn’t take many.
Please look into this to make sure no one gets seriously injured or killed.
Review provided by Tripadvisor
Mar 25, 2024
Danger Danger. - Danger, Danger. Dont go on this. It started with the driver being 45 minutes late. He never did introduce himself. The whole time he was on his phone. He never interacted with any of us. (12). But that was the okay part. We did the ATV adventure. I was so dangerous several of us walked back. We went out with 11 ARVs and came back with 6. The ATVs had bald tires, and almost no brakes. I could not get up the hill and the guide was not able to either so we doubled up. When i went up the hill it could not make it so it started rolling back, no brakes. I jumped off to keep from going down the cliff. Later the lady in the other party could not get up another hill. So another guide tried. It rolled back and tumbled over three times. He was very lucky only to fly off an hurt his leg. The ATV went down the hill and hit the lady. We kept tilling them to take us back it was too dangerous. They said it was closer to keep going. We ended up going further but then turned around and coming back the same way. My son had NO brakes so the other guide switched Bikes with him. My daughter went down the hill and could not stop, no brakes. She ran into my grand daughters ATV. The ATVs were in terrible condition, Bald tires, no, or very little brakes, tie rod bent. It was bad, and we are all lucky we did not get hurt any further. My hip and leg still hurts from jumping off the ATV when going off the road. The other lady was hurt more than me. Reflecting back we should have not went on the ATVs. We did not know we were going on steep hills. We saw the picture and it looked like just going on flat places just to see some site. Like in St Maartin. The guides were just kids. The director of this excursion should shut them down All the ATVs were unfit to host tourists.
Review provided by Tripadvisor