Nov 18, 2024
My only complaint is that I can't give 6 STARS! - My only complaint is that I can't give 6 STARS! Björn took care of all the planning and preliminary details for us, including some helpful videos and a map of the kayaking area. He was super friendly and informative while texting back and forth during final arrangements, and even offered us a special discount I had missed during booking. The day before and even the morning of the actual event, he was always available to help if we had any needs... it felt like I bought the Vegas VIP Package!
Once we arrived, Don was on the beach with the kayaks ready for us to set off. They had snacks, (bananas, granola bars, crackers, and more) and 2 water bottles for each of us already packed up, and he even had dry bags and waterproof cell phone holders for us to use. The professionalism and commitment to detail was immediately obvious. Don told us that even though we had specifically booked a "non-guided" tour, that he would be on the water with us. We were his only group for the day, being mid-November off-season. Don made himself available to instruct where to go and what to do, and educate about surroundings and history in appropriate areas, yet totally unobtrusive and gave us plenty of space and privacy. If I had tried to describe what I want out of a perfect guide for my wife and I, Don would be the man. To top it all off, he took pictures of us together on the water that we NEVER would have been able to get by ourselves. Upcharges? Extra fees? Add-ons? NOPE! He sent them to us for nothing... just a value-added service of a company that actually cares that their customers have a great time.
We have hired hundreds of tour companies all over the world, but are usually disappointed in the level of service, overbooking, and general apathy of most companies. Only rarely have we felt the service worthy of spending the time to write a review and we only do so for what we consider 5 stars (epic) or 1 star (awful). EZ Kayak is the single company I would consider using when in the area. If you are reading this, and trying to decide which company to hire, stop reading and reserve your time spot!
Review provided by Tripadvisor
Oct 18, 2024
Fabulous tour operator - Very professional company provided our kayaks as requested with no issues whatsoever. Kayaks were in good condition and we were provided with snacks and a walkie talkie to communicate in case we needed assistance. Tour provider was attentive to our requests
Review provided by Tripadvisor
Jun 25, 2024
Once in a lifetime experience… - What an amazing experience! Gio and his crew were welcoming and prepared when we arrived. The setup was top notch and I highly recommend this trip. Whether you’re an experienced kayaker or a beginner, this section of the Colorado River won’t disappoint you. The scenery is breathtaking. EZ Kayak Rentals provided snacks and water bottles and even a waterproof phone case, and dry bag, they thought of everything. I’d recommend going earlier in the day to avoid the heat and crowds in June. We will be back!
Review provided by Tripadvisor
Jun 17, 2024
The Best You Can Get - They are the best. Couldn't book online, my fault, waited too long. Messaged them via the site and they responded immediately and got us booked the next morning and gave us great info to get there because you lose cell service in that canyon. When we arrived they were there and ready. The two guys that met us were very informative and great at customer service. They gave us great information and tips, sent us off with a cooler full of snacks and ice cold water, which was great as it was 114 degrees. Half way down the Colorado River one of the guides showed up to give us something else. Great service, tremendous site and atmosphere and friendly folks. Next time I will use them again and recommend to everyone I know that goes there. Thanks folks. They followed up to make sure we arrived on time and left alright as well. They are truly 6 star, yelp wouldn't let me do it.
Review provided by Tripadvisor
May 27, 2024
Great company, fantastic day! - Super fantastic experience from start to finish on May 26. They did everything right from making sure we knew exactly how to get there, where to go when we arrived, to tips about parking on busy memorial day weekend.
Super friendly staff, kayaks in excellent shape, a dry bag to borrow (you can probably without). Everything we needed for a great day on the water.
I can't think of anything they could have done better. It was also priced right. I highly recommend this company and this adventure.
Review provided by Tripadvisor
Mar 28, 2024
Super fun kayaking trip! - My children and I have been taking tours with EZ Kayak. We wanted to try out a rental since my kids were in Spring Break and I wanted to go later in the day. I'm so glad I did this. We enjoyed the day at the Lake and it was nice and relaxing just doing your own thing. Only downside is if you have never kayaked before, it's nice to have a guide near you in case something happens. At one point it got windy and it was just my 2 kids and me, we were lucky to of gotten out but the winds did get worse afterwards and I noticed other people struggling.
Overall the equipment is very clean, very sturdy and the staff is truly amazing. They're willing to help and this is just an overall pleasant experience.
Review provided by Tripadvisor
Mar 28, 2024
Good times! - Had fantastic time kayaking in Willow Beach. The guide was super nice and is very knowledgeable in what he does. The equipment was in great condition, clean and very comfortable/easy to maneuver. 10/10 would recommend.
Review provided by Tripadvisor
Mar 22, 2024
Kayak Rentals @ Willow Beach, AZ - Amazing kayaks! The drive wasn’t too far from Las Vegas, NV. Had a great time at the Lake. The process was super easy. Staff was very friendly and all equipment needed was provided. I thought I was just getting a kayak and paddles but they included way more than I expected. This is definitely a great value!
Review provided by Tripadvisor
Mar 18, 2024
Easy rental process - I think this was the easiest rental process I’ve ever done. This was very pleasant. I filled out the waiver online a week before my rental. I was given a detailed itinerary and map of where to meet and what to do. All equipment provided was very clean and looked brand new. My husband and I went at our own pace, we had previously rented from some other company before and it was such a long process. They really do put “EZ” into everything they do. It was such a pleasant experience what more can I say? Thank you EZ Kayak for the wonderful memories you created for my husband me. Bring swimwear, you will get wet. Snacks and water was provided. I was even able to borrow a sun hat at no additional charge. The dashboards for the Pungo’s are definitely worth the extra charge, I didn’t know what this was until they showed me. It holds bottles, it has a small compartment for valuables and it even had a phone mount to record or take pictures of our trip. I highly recommend you rent a single kayak with a dashboard.
Review provided by Tripadvisor
Sep 28, 2023
Awesome Experience - I've given this 5 stars but would easily give double that .We were staying in Las Vegas and did this trip with another couple the journey out to the location is about a 45 mins and Public transport is not available so a car is required . The team guides are great and make sure that you are comfortable with the safety equipment and are aware of all the do's and don'ts .
Once you get started it is clear from the beginning how awesome this trip is going to be . The scenery is of course majestic and the peace and tranquility so very good for the soul . You don't have to be super fit to take part but will need to be able to get in and out of the Kayak (the team are more than willing to lend a hand if needed ) and of course paddle for a couple of hours . We visited the Emerald cave ,well worth a visit then stopped for snacks before a leisurely paddle back . It wasn't the cheapest thing we did out there but definitely one of the best . I can highly recommend this trip .
Review provided by Tripadvisor
