Definitely avoid this one! - Very disappointing experience with this company and poor customer service. With rain in the forecast and a one-hour drive for us to get to Wiscasset, I called a few hours prior to the tour to make sure it was still running as scheduled. I was told that yes, it was still on and if they decided to cancel due to rain that I would receive a text message. I’d gotten a text message from the company when I booked and one the day before the tour reminding me of the tour/time, so was confident I’d get a message if they sent one. We grabbed our rain gear, I turned up the volume on my ringer so I wouldn’t miss a text, and we set out for Wiscasset. Checked a few times during the dark, rainy drive and there was no text message, so I assumed we were good to go. We arrived 15-minutes early (as instructed), found parking, walked to the courthouse, and stood in the cold light rain. Soon another couple joined us, and we were all chatting and excited for the tour. When nobody else had arrived and it was five minutes after the start time, we all checked our phones. No text messages, emails, or calls from the company. I volunteered to call, and was told by an employee (I think his name was Joseph) that the tour was cancelled due to rain and that he sent out text messages a few hours ago. I told him I hadn’t gotten a text and that I had called him earlier to confirm, and was told the tour was on. He maintained that he sent the text messages and offered nothing more than a weak apology and told us we could rebook for another day. Not willing to make the hour-long drive again after this experience, I requested a full refund and was told it would be processed right away. I told him that another couple was there who had also gotten no cancellation notification (they’d booked a sitter for the night too, so were pretty bummed), and Joseph hopped off the phone to call the other guests. We were really disappointed, cold, and wet, but we got in the car to make the long drive home, trying to make the best of it. When I woke up the next morning, I saw an email from American Ghost Walks notifying me that I had a store credit for the cost of the tour and instructions on how to rebook. Yep. After all that, they didn’t process the refund. They cancelled the tour due to weather and failed to notify us, told me that they’d process a full refund to my credit card after their own mix-up, and then decided to keep my money and issue only a store credit. I tried to call them five times that day to ask for the refund instead, but nobody ever answered the phone. Funny thing is, I actually worked as a reservationist for a very highly rated local tour company for six years, and I would never, ever have done something like this to our customers. Absolutely horrible service. I know that weather doesn’t always cooperate and I know that it’s good to check before leaving for your tour on bad weather days, just in case. I did my part here. I know that mistakes are made, but when that happens you do your best to make it right. They seriously couldn’t have cared less and in addition to having a bad experience, we feel like we were taken advantage of. This company wasted a significant amount of our time, left us standing in the rain, lied about sending cancellation messages, and didn’t follow through on the refund that was promised when THEY chose to cancel their tour. I will never, ever sign up for one of their tours again and I’ll be sure to spread the word so others can avoid what we were put through.