The arrangements from... - The arrangements from immediate response to entire journey was excellent. The tour operator provided us with immaculate details of our vehicle and journey, and our assigned driver/guide, Mr. Eftal, was the most courteous, caring and informative we have ever experienced. Our tour was comfortable and fun. I highly recommend booking through Viator, as we checked with recommended companies and they were quoting twice the amount and not the same level of vehicle. We really enjoyed our day tour to Bursa!

SCAM - stay away from this tour - Went on this with my wife, paid the premium compared to other Bursa tours for the privacy of not having to go with a group. However, this "tour" is far from what is advertised. The itinerary advertises 7 stops - but the driver only took us to one (the cable car) and back again. Feedback from the tour company was that there was no time to visit all the places, but this should be informed to us prior as the driver showed no urgency during the entire trip. As tourists, we do not know what time museums etc close or anything, and it's up to the tour guide to advise us on timings and to follow the mentioned itinerary. (Or at the very least, give us the option to pick and choose if all 7 can't be fitted in) The second reason the tour company gave when we complained about not visiting all places advertised, is that WE should have informed them DURING the trip about it. As we only went to one location, this 'tour' was essentially a really expensive taxi ride. When trying to provide feedback to the tour company, their response was very immature. Asking why I took 2 days to give them feedback and not inform them during the journey itself. And finally, the icing on the cake! The driver tried to force us to pay EXTRA money stating some fake reason that his shift is only 10 hours (it says 14 on tripadvisor), and that we have to pay $10 for every additional hour over 10 hours. Luckily we informed the trip company and the driver got a phone call from someone, and after that he didn't bring it up again. Trip company says it's a misunderstanding, but the driver did not offer an explanation as to how his 'shift' duration magically did not exist anymore. Conclusion: Choose a tour that has many positive reviews. I thought I'll give this no-review tour a chance and ended up regretting it big time. I at least hope this review will help others not make the same mistake.