When using Zanzibar Taxi: Your Island Journey, here’s how the process generally unfolds:

Booking Confirmation.
Once a taxi is booked, a confirmation message will be sent with details about the pickup, including the location and time. It is advisable to save this information on a phone.

Driver Meet-Up.
Upon arrival, a driver or staff member will be waiting at the designated pickup area, often holding a nameboard. If they are not immediately visible, remain calm and continue searching. If needed, contact the service provider for assistance.

Flight Delays.
Understanding that flight arrival times can vary, professional drivers monitor flight statuses and will adjust accordingly, so minor delays should not pose an issue.

Contacting the Service.
If the flight has not yet been boarded and assistance is needed, reach out to the taxi service. If delayed while in transit, contact them upon landing.

Major Delays.
In the event of significant flight delays, notify the service provider as soon as possible to arrange alternatives.

Drop-Off.
Upon reaching the destination, the driver will assist with any luggage.

Feedback.
After the trip, a prompt to provide feedback may be received, which is valuable for maintaining service quality and ensuring customer satisfaction.

• Private transportation
• Pick-up and drop off at your selected hotel/location
• On-board WiFi
• Bottled water
• In-vehicle air conditioning
• One-way private transfer
• Meet and assist by professional chauffeur

• Any other expenses not mentioned

Experience a hassle-free journey with our dependable Zanzibar transportation service. Enjoy punctual airport and hotel pick-ups, a personalized Meet & Greet at arrivals, and the expertise of professional local drivers. Travel in clean, air-conditioned vehicles while we track your flights and maintain easy communication through WhatsApp. Benefit from transparent pricing with no hidden charges. Book with assurance and relish a seamless, comfortable transfer throughout Zanzibar.

• Confirmation will be received at time of booking
• For a Domestic flights, aim to be at the airport 2 hours before the flight leaves For a International flights, aim to be at the airport 3 hours before the flight departs
• Free Baby seat available
• your driver will wait at the agreed airport pick-up point for 60 minutes from the time of flight arrival
• 1 to 5 people transferred in a private vehicle
• in the unlikely event that you cannot locate the driver at the meeting point, or if you are delayed in customs, immigration, baggage collection or lost luggage, it is your responsibility to call the emergency number or send an email to make contact. If you fail to call the emergency contact number within 60 minutes of the actual landing time for airport collections, and as such the service provider is not made aware of the problem, the service will be considered a no show.
• Please kindly share your WhatsApp number for an easy communication.
• This is a one-way, door-to-door transfer service unless the customer requests a stop, which should not exceed 15 minutes.
• Upon your arrival at Zanzibar Airport or port, our dedicated professional drivers will be ready to assist you with your luggage, ensuring a smooth and hassle-free experience. To maintain your security and peace of mind, please avoid allowing others to handle your belongings. Look for our drivers for personalized assistance as you begin your journey.

For a full refund, cancel at least 24 hours before the scheduled departure time.