Friendly and safe - Friendly workers and felt safe. We were the only ones there so it went pretty fast. Make sure you’re in shape enough to climb a lot of stairs 😂

Superb experience - Carlos and his team are just amazing. They made us really feel comfortable and confident. Made us feel special by providing personal attention to us. Climbing up sometimes took longer and they were very patient and accommodating ... never tried to rush us. I would recommend this excursion and this tour operator to any one who wishes to have a great experience.

AVOID IF POSSIBLE - Unfortunately I would not recommend this trip. First of all.. the driver was unprofessional... on the way to the Zipline, he stopped at a souvenier store without telling us / asking us. When we got there, he ordered we exit the car and follow him - so we did. As we approached the store, the store folks placed stickers on our shirts with "the number 20" and told us to go in and "shop". I assume what happened was, he and other drivers were taking their passengers to this shop to purchase items and as they did, they received a commission off of them, hence the "number" stickers on our shir (groups that came with different drivers had a different number than me and my fiancé but were of the same number to represent their driver). Second of all, he got lost a couple of times... As for the Zipline itself -- poor experience as well. The description says 12 Ziplines to experience from. We did 6. In addition, the owner followed us on each Zipline and took pictures of us, pushing us to pose a certain way -- it was so annoying my fiancé and I could not enjoy the moment. After completing, he offered some fruits and water for us which we didn't want -- but he kept insisting we taste the fruits here in DR so, because we didn't want to seem rude we did. After we did, we were sternly asked for a donation. AFTER that.. he pushed for us to buy the photos and video he took of us during the Zipline course -- we were pretty clear we were not interested -- he continued to push and took out his credit card machine and asked my our cards... AGAIN, we said no thank you at which point he said, he was disappointed because it took him a lot of work to do... we again apologized for his time (although we made clear we were not interested) --- as we walked away, he then said it would be available for 30 days and he could give us a discount...I understand about the hustle BUT MY GOSH!!!! Please don't go here... it was pretty bad... the driver and the owner RUINED the whole experience.

The zip line adventure that wasn't - I would actually like to give this company a -5 star rating. The company never showed up or replied to any of the messages I sent. I do have to say Viator did try on their end to get a hold of the company but they too got nothing from the company. I have asked for a refund since I did not get to experience zip lining in punta cana. Refund pending.