Jan 15, 2024
Amazing experience!! - Wow we completed this trip on Saturday 13th January 2023. Our tour guide was Raymond !!
We had the most amazing experience. The views were absolutely incredible , we loved every single bit of the trip. We really did have the best time !!
Raymond and our driver were fantastic. Raymond was very knowledge of Switzerland and gave us lots of information about all the little towns and the alps !! Thank you Raymond !! You truly did make the experience even better.
We have amazing memories and photos to last a life time.
Review provided by Viator
Oct 1, 2023
Beautiful Day in the Alps - Traveling through the villages through the Alps and the Gondola ride down. The snow covered mountains and waterfalls ands just how green the landscape was dotted with cute house and lots of cows. Our tour was basically a bus ride plus train ticket while we were o our own to explore which was definitely preferable.
Review provided by Viator
Sep 5, 2023
A well spent day!! - Sceneries and places are very beautiful. Guide was very good gave clear instructions (his accent maybe slightly difficult to understand for some but we didnt have any problems). I definitely recommend this trip. We did the Wengen, Klein Scheidegg train tour, dod not go to the top.
Review provided by Tripadvisor
Jul 1, 2023
This tour was truly... - This tour was truly amazing and exceeded my expectations. Great weather, blue skies, and all the perfect conditions for a great adventure. Our tour guide Kid is a lovely person and made our day very special. We had a great day trip exploring Switzerland, going to the top of Europe, and having a lot of fun. Kid provided a lot of information about the region and takes a lot of photos for your customers. I will recommend this tour to my family and friends.
Review provided by Viator
Sep 10, 2024
Amazing scenery and lots of free time! - I really enjoyed this trip and the amazing scenery and amount of free time - I did have difficulty interpreting what my guide Kid was saying sometimes especially regarding meeting points/times etc - this made me feel a bit anxious.
Review provided by Viator
Jul 7, 2024
The trip will make you want to come back! - It was a great experience over All! Kid was great, he was very organized and super informative a little hard to understand at times but if you asked he would explain again. If you see any bad reviews about Kid ppl need to learn humor. Didn’t give it a 5/5 because there was not WiFi on the bus and it was very hot. Also, if you are caught in traffic you get less time to spend at Interlaken. The bus driver was also top notch. Also, if others don’t follow directions it mess up your time at locations too. Again nothing you can do about that but it is part of the experience.
Review provided by Viator
Jul 30, 2024
Great Tour, Horrible Guide - The scenery was amazing and the bus driver was great. The guide, Kid was obnoxious, rude and very disorganized. His idea of humor was making fun of people. He insulted a man in front of his family and also made an ethnic slur towards him. Unacceptable!
The tour is worth taking if you can avoid having Kid as your guide. Otherwise, skip.
Review provided by Viator
Jan 8, 2024
Not as expected. - The tour bus consisted of 4 different tour groups with 1 guide. We were first asked if we'd like to upgrade to go to the Top of Europe tour, which is about 125 Euro extra. We did not. Here is the review going by the itinerary.
First stop, Interlaken -- On our way going to Interlaken, there are many beautiful scenes to photograph, but we did not get a chance to stop to take any pictures, not even for 5 minutes. We were then dropped off at Interlaken for 20 minutes to use the bathroom. It's a beautiful city which we wished we had more time to walk around.
Then, Lauterbrunnen -- done as stated.
Then, Kleine Scheidegg -- this is basically a skii resort. This place had 2 restaurants and basically everyone's skiing/snowboarding. Because the tour bus consisted of different "tiers" of tourist, we were given a verbal directions along with a piece of paper on how we could travel down from the skii resort ON OUR OWN to a meet up point. We were given 4 hours here. THERE IS LITERALLY NOTHING TO DO HERE if you're not snowboarding/skiing. You can take photo for 10 minutes.
Then, Grindelwald -- a cute little two blocks that you can eat, drink and browse while you wait for the other tier groups to finish up their "Top of Europe" tour. We were given directions to meet up at the parking lot of a hotel only to find out that the bus would take us back to the bottom of the skii resort, which is about 10 minus from Grindelwald to pick up everyone else.
Overall, this felt like a very expensive car ride to a skii resort. We had too many hours at a skii resort and too many different tours within 1 bus/guide. We were basically self guided majority of the time.
Review provided by Tripadvisor
Jul 15, 2023
Great destinations, rude tour guide - Driver was awesome, but tour guide (name Kid) was rude, bossy, and generally obnoxious! No food or coffee on bus was not made clear in literature, and I came with $15 worth of coffee.
Review provided by Viator
Aug 30, 2023
This is only transportation and not a tour, with a terrible guide - Would not recommend this tour if you can call it that. I had checked previous reviews and understood that this tour did not go to the top of jungfrau, and we were ok with that. We underestimated how poor of a communicator the guide who goes by the name “KID” was. We were dropped off in Lauterbrunnen with a train ticket and minimal instructions on what to do. He never told us that we could get back to Grindlewsld from Eiger by cable car, that takes only 15 minutes. The focus was on trying to get us and others to upgrade to the top of Jungfrau, for which KID wanted a supplement of 125 CHF, that had to be paid in cash. For four people, that’s a lot of cash, and when asked if we could pay by credit card, we were told “you don’t go if you don’t have the cash.” This guide is combative, arrogant and frankly should be removed from any service oriented business. Looking at his past reviews dating back to 2015, I am shocked that Gray Line tours still keeps him around. He is doing more damage than good. We take a lot of Viator tours, but this is one that we will not recommend because of the guide. To end on a positive note, the scenery is amazing.
Review provided by Viator
